Support

We've inherited a client's Wordpress website and I installed Akeeba Backup Wordpress so we could make a complete site backup in order to set up a development site to start testing/making changes for their site.

I installed Akeeba Backup WP 1.9.1 first, and was able to activate it, but when I clicked on the Akeeba icon in the admin panel, it wouldn't load the Akeeba dashboard, but after a while it gave me a 404 page on the frontend of the site.

I deleted the plugin folder through FTP and tried installing version 1.9.0, thinking maybe it had to be installed first before 1.9.1. Same thing happens when I try to access the newly installed/activated plugin from the admin panel.

They didn't have any other backup plugins installed on their site, only a handful of other ones: WP Optimize, Taxonomy Images, Yoast SEO, and some lesser known ones like Multiple Post Thumbnails, Privateer Document Types, and one that their previous web developer custom built.

I've done a brand new install of Akeeba Backup WP 1.9.0 on another site that we are managing and had no problems whatsoever. I would greatly appreciate if you could help point me in the right direction of how to get this working.

Thanks,
Ryan

Thanks, but I don't see any files to download when I go to your link.

Ryan

Please click on "Version rev2748542 " on the page in Davide's link.

Yes, I have done that. I've attached what I see in Firefox, Safari and Chrome.

It says "Released on: Thursday, 30 June 2016 10:05


No files were found"

There's also a button that says more information, but there's nothing inside the slider window that opens.

Thansk,
Ryan

Sorry, attached screenshot here.

Ok, thank you. I was able to download the developer release and installed it with no problems. I was able to make local and remote backups of the site with it.

Last question: Going forward, would I update to 1.9.1, or how would I handle that?

Thanks for your help.

Ryan

Ryan,

No, do not "update" to 1.9.1. That is a quirk of the developer's release versions, they always want you to upgrade to the older stable version. This fix will be incorporated into the next stable release.

Ok, thank you. I will wait until that is available, then.

Thank you all for your help.

Ryan

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