Support

Hi,

First and foremost, your plugin is badass! I'm really pleased with the quality.

I'm having trouble getting my backups to S3. I've tried using a global key and user specific key as AWS was begging me to do. I've tried everything outlined in your troubleshooting and docs except where cURL is mentioned. I'm on localhost running MAMP and the php.ini makes no reference to cURL. I'm running El Capitan and typing cURL in terminal reveals that it's part of the OS. That's all I know how to do. Is it possible to get it going or should I spare us all a headache and just use Dropbox until the site is on my shared host? Do you know if it will work with Dreamhost? Thanks for any help. The original error displayed no matter the settings (SSL vs not, in parts or not, every size down to 1MB, etc.) is:

Upload cannot be initialised. Amazon S3 returned an error message: 0 :: Akeeba\Engine\Postproc\Connector\S3v4\Connector::startMultipart(): [0] The request signature we calculated does not match the signature you provided. Check your key and signing method. Debug info: SimpleXMLElement Object ( [Code] => SignatureDoesNotMatch [Message] => The request signature we calculated does not match the signature you provided. Check your key and signing method. [AWSAccessKeyId] => AKIAITADM4U2R5AM7ELQ [StringToSign] => AWS4-HMAC-SHA256 Wed, 20 Apr 2016 19:57:06 GMT 20160420/ap-southeast-1/s3/aws4_request 4168b4821a133a320c95af7c71a1773e0ddc2a407f67e64d2e0e4b96d7feedaa [SignatureProvided] => 71375ab505035ba8b1be2f5a0c4ddd67420cd6a4667f54fc981aa8d34e328d81 [StringToSignBytes] => 41 57 53 34 2d 48 4d 41 43 2d 53 48 41 32 35 36 0a 57 65 64 2c 20 32 30 20 41 70 72 20 32 30 31 36 20 31 39 3a 35 37 3a 30 36 20 47 4d 54 0a 32 30 31 36 30 34 32 30 2f 61 70 2d 73 6f 75 74 68 65 61 73 74 2d 31 2f 73 33 2f 61 77 73 34 5f 72 65 71 75 65 73 74 0a 34 31 36 38 62 34 38 32 31 61 31 33 33 61 33 32 30 63 39 35 61 66 37 63 37 31 61 31 37 37 33 65 30 64 64 63 32 61 34 30 37 66 36 37 65 36 34 64 32 65 30 65 34 62 39 36 64 37 66 65 65 64 61 61 [CanonicalRequest] => POST /site-localhost-20160421-025459.jps uploads= content-md5: content-type:application/octet-stream date:Wed, 20 Apr 2016 19:57:06 GMT host:akeeba-site-backup.s3-ap-southeast-1.amazonaws.com x-amz-acl:bucket-owner-full-control x-amz-content-sha256:e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855 x-amz-storage-class:STANDARD_IA content-md5;content-type;date;host;x-amz-acl;x-amz-content-sha256;x-amz-storage-class e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855 [CanonicalRequestBytes] => 50 4f 53 54 0a 2f 73 69 74 65 2d 6c 6f 63 61 6c 68 6f 73 74 2d 32 30 31 36 30 34 32 31 2d 30 32 35 34 35 39 2e 6a 70 73 0a 75 70 6c 6f 61 64 73 3d 0a 63 6f 6e 74 65 6e 74 2d 6d 64 35 3a 0a 63 6f 6e 74 65 6e 74 2d 74 79 70 65 3a 61 70 70 6c 69 63 61 74 69 6f 6e 2f 6f 63 74 65 74 2d 73 74 72 65 61 6d 0a 64 61 74 65 3a 57 65 64 2c 20 32 30 20 41 70 72 20 32 30 31 36 20 31 39 3a 35 37 3a 30 36 20 47 4d 54 0a 68 6f 73 74 3a 61 6b 65 65 62 61 2d 73 69 74 65 2d 62 61 63 6b 75 70 2e 73 33 2d 61 70 2d 73 6f 75 74 68 65 61 73 74 2d 31 2e 61 6d 61 7a 6f 6e 61 77 73 2e 63 6f 6d 0a 78 2d 61 6d 7a 2d 61 63 6c 3a 62 75 63 6b 65 74 2d 6f 77 6e 65 72 2d 66 75 6c 6c 2d 63 6f 6e 74 72 6f 6c 0a 78 2d 61 6d 7a 2d 63 6f 6e 74 65 6e 74 2d 73 68 61 32 35 36 3a 65 33 62 30 63 34 34 32 39 38 66 63 31 63 31 34 39 61 66 62 66 34 63 38 39 39 36 66 62 39 32 34 32 37 61 65 34 31 65 34 36 34 39 62 39 33 34 63 61 34 39 35 39 39 31 62 37 38 35 32 62 38 35 35 0a 78 2d 61 6d 7a 2d 73 74 6f 72 61 67 65 2d 63 6c 61 73 73 3a 53 54 41 4e 44 41 52 44 5f 49 41 0a 0a 63 6f 6e 74 65 6e 74 2d 6d 64 35 3b 63 6f 6e 74 65 6e 74 2d 74 79 70 65 3b 64 61 74 65 3b 68 6f 73 74 3b 78 2d 61 6d 7a 2d 61 63 6c 3b 78 2d 61 6d 7a 2d 63 6f 6e 74 65 6e 74 2d 73 68 61 32 35 36 3b 78 2d 61 6d 7a 2d 73 74 6f 72 61 67 65 2d 63 6c 61 73 73 0a 65 33 62 30 63 34 34 32 39 38 66 63 31 63 31 34 39 61 66 62 66 34 63 38 39 39 36 66 62 39 32 34 32 37 61 65 34 31 65 34 36 34 39 62 39 33 34 63 61 34 39 35 39 39 31 62 37 38 35 32 62 38 35 35 [RequestId] => C927FBF5129F23FF [HostId] => BqZ0g+iiTKXSmBGgQkcgyB8u1+vGF4xTnNGuvABB8coozmE9n9n/r1CLJZCyJ1H6K4Ur2M4vbDM= )

Failed to process file /Users/Bartek/Documents/Sites/wp-content/plugins/akeebabackupwp/app/backups/site-localhost-20160421-025459.jps

Post-processing interrupted -- no more files will be transferred

All I can add is that I'd like to use JPS but have tried the other options just in case.

I've already tried ALICE twice but she hangs and I gave up after 1000 seconds of server timeout. I'll leave it going once more to see if she works things out.

Thank you,
VirtualBartek

Please make sure your local computer is syncing with a time server. The signatures are time sensitive, if the time is more than 15 seconds off, the signature won't match.

I'm synched with time.asia.apple.com through the regular time and date preferences, and my bucket is set to Singapore.

According to Amazon's information that data center supports both version 2 and version 4 API. Please try to log in using the version 2 API.

Upload cannot be initialised. Amazon S3 returned an error message: 0 :: Akeeba\Engine\Postproc\Connector\S3v4\Connector::startMultipart(): [0] Access Denied Debug info: SimpleXMLElement Object ( [Code] => AccessDenied [Message] => Access Denied [RequestId] => 5B7EA8A1E5948DFE [HostId] => AtGiMLXUaHm0h04sbRNMwqxZA7k1dBzZWSaNPeSSKnrdd6xuRTdrko39WLEOIHWviOuxVxHDihM= )



Any chance we could try more than one thing a day? It will take a week to get this going at this rate. :)

I made a new pair of credentials and the whole thing decided to work. Maybe the account was too new? I don't know but it appears to all be well now. Thanks for trying to help a helpless case :)

Yes, it sometimes takes a while for the credentials to be active. I'm glad you got it working!

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