Support

Akeeba Backup for WordPress

#23004 Error with restoration

Posted in ‘Akeeba Backup for WordPress’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

WordPress version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by tampe125 on Wednesday, 22 July 2015 08:06 CDT

user87881
Hi,

I try to restore my prestashop site saved with akeeba stand alone in WAMP Serveur.
But in the second step, i have an error.
I post the print screen.

Thank you

tampe125
Akeeba Staff
Hello Greck,

just to be sure, you are restoring a backup taken with Akeeba Solo, right?
Can you please install the latest dev release and try again?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user87881
Yes, I restore a backup taken with Akeeba Solo.

tampe125
Akeeba Staff
Ok, please install the latest dev release, take another backup and try restoring it.
Let me know if that fixes your issue.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user87881
Ok, I try with the latest dev release, it's ok.
And I retry with the stable version and it's ok, too....
I don't understand, but it's ok :)

Thank's a lot !

tampe125
Akeeba Staff
Please use the dev release, it contains a patch that is not being released yet.
Anyway, you're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!