Akeeba Backup for WordPress

Wednesday, 03 June 2015 09:28 CDT

educadapt

Hi,

I can't download akeeba backup pro. I'm subscriber but the dowload page doesn't have the download button.

As you have answered in other post, i have tried multiple browser and log-out / log-in, but unsuccessfuly

thanks for your help

Wednesday, 03 June 2015 09:48 CDT

dlb

I can see that the system is recognizing you as a valid subscriber. The Download menu item above will take you to our Downloads page and the Download button on Akeeba Backup and Admin Tools will download the Pro versions for subscribed users.

Do you not see Download buttons for those two packages on the Download page?

Dale L. Brackin
Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Thursday, 11 June 2015 12:08 CDT

educadapt

Hello,

When i follow your link, y see the dowload button, but when i click on it, i've benn redirect to the home page.

if i try this page https://www.akeebabackup.com/download/backupwp/1-3-3.html i have only one button to download the documentation, not for the plugin

Thursday, 11 June 2015 12:22 CDT

dlb

Now I understand. Your Essentials subscription covers Akeeba Backup and Admin Tools for Joomla!, it does not include Akeeba Backup for WordPress or Akeeba Solo. Those are covered under separate subscriptions.

Dale L. Brackin
Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Thursday, 11 June 2015 12:30 CDT

educadapt

Ok ! it all makes sense now ! thank you for your help

Thursday, 11 June 2015 12:33 CDT

dlb

You are welcome!

Dale L. Brackin
Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Saturday, 11 July 2015 17:20 CDT

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2015-07-11 17:20 CDT

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