IMPORTANT! Please remember to ZIP and attach your backup log file. Without it we are unlikely to be able to help you with backup issues. Thank you!
#22388 download id in wordpress
Posted in ‘Akeeba Backup for WordPress’
This is a public ticket
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Environment Information
WordPress version
n/a
PHP version
n/a
Akeeba Backup version
n/a
Latest post by on Friday, 15 May 2015 17:20 CDT
Tuesday, 31 March 2015 16:43 CDT
user87100
Wednesday, 01 April 2015 00:51 CDT
nicholas
Akeeba Staff
Manager
I suppose you're looking for your Download ID. For concise instructions on how to enter the Download ID please consult the Akeeba Backup for WordPress Download ID page.
IMPORTANT: If you have Akeeba Backup CORE installed you will NOT be able to enter your Download ID. This is expected. You need to first upgrade to Akeeba Backup Professional per the documentation instructions. If you don't like reading we've made a video tutorial for you.
IMPORTANT: If you have Akeeba Backup CORE installed you will NOT be able to enter your Download ID. This is expected. You need to first upgrade to Akeeba Backup Professional per the documentation instructions. If you don't like reading we've made a video tutorial for you.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Wednesday, 01 April 2015 01:30 CDT
user87100
Thanks Nicholas, The problem is this:
I have a subscription and akeeba professional installed,
Therefore I should be able to insert a download id
But as i insert my id in wordpress / akeeba / system configuration, I got a blank page and the downloadID will not be inserted.
Attached a sample screen
I have a subscription and akeeba professional installed,
Therefore I should be able to insert a download id
But as i insert my id in wordpress / akeeba / system configuration, I got a blank page and the downloadID will not be inserted.
Attached a sample screen
Wednesday, 01 April 2015 03:46 CDT
nicholas
Akeeba Staff
Manager
Please make sure that you have PHP 5.3.4 or later (e.g. 5.3.10, 5.4.28, 5.5.10 and so on).
If you have an up to date version of PHP please try uninstalling and reinstalling the plugin, in case you missed some files.
If you have an up to date version of PHP please try uninstalling and reinstalling the plugin, in case you missed some files.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Wednesday, 15 April 2015 09:25 CDT
user87100
Hi,
I checked php version that is later than 5.4+
I tried reinstalling the plugin but still get a blank body in wordpress
Any suggestions?
Marco
I checked php version that is later than 5.4+
I tried reinstalling the plugin but still get a blank body in wordpress
Any suggestions?
Marco
Wednesday, 15 April 2015 09:29 CDT
nicholas
Akeeba Staff
Manager
A white page or a page with a 500 Internal Server Error is, in fact, a PHP fatal error in disguise – one which is most likely caused by a third party plugin or your server not meeting the minimum requirements (e.g. very low memory limit).
Open your site's wp-config.php file in a plain text editor, such as Notepad. The file is located in the root of your site, alongside WordPress' index.php file. Find this line:
and change it to read:
(that is, replace false with true). This will enable verbose error reporting. Now retry visiting Akeeba Backup's page. It should display an error message. I want you to copy it here.
Open your site's wp-config.php file in a plain text editor, such as Notepad. The file is located in the root of your site, alongside WordPress' index.php file. Find this line:
define('WP_DEBUG', false);
and change it to read:
define('WP_DEBUG', true);
(that is, replace false with true). This will enable verbose error reporting. Now retry visiting Akeeba Backup's page. It should display an error message. I want you to copy it here.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Friday, 15 May 2015 17:20 CDT
System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.