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Akeeba Backup for Joomla!

#12713 Backup failing with 503 Error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 19 June 2012 11:15 CDT

user11281
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes - https://www.akeebabackup.com/documentation/troubleshooter/abbackup.html
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes - Dropbox section
Joomla! version: Joomla! 2.5.4
PHP version: 5.2.42
MySQL version: MySQL v.5
Host: servage.net
Akeeba Backup version: Akeeba Backup Professional 3.5.2 (2012-06-18)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: My first backup fails since moving hosts. I am trying to save to dropbox, the error is:

AJAX Loading Error
HTTP Status: 503 (Service Unavailable)
Internal status: error
XHR ReadyState: 4
Raw server response:

Network Error (tcp_error)

A communication error occurred: ""
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.

For assistance, contact your network support team.

nicholas
Akeeba Staff
Manager
Please go to Akeeba Backup's Configuration and try these settings:

Minimum execution time: 1 second
Maximum execution time: 5 seconds
Runtime bias: 50%

If this doesn't work, try this:

Minimum execution time: 5 second
Maximum execution time: 2 seconds
Runtime bias: 50%

If this still doesn't work, please ZIP and attach your new backup log file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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