Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? YES
Have I searched the forum before posting? YES
Have I read the documentation before posting (which pages?)? YES
Joomla! version: (1.5.22)
PHP version: (5.3.2)
MySQL version: (5.1)
Host: (optional, but it helps us help you)
Admin Tools version: (2.1.5-pro)


Description of my issue: I tried to install the license copy of Admin tool 2.1.5 pro but i receive a blank page with the below error.

"-1 - An error has occurred. It was not possible to copy the selected file."

Am attaching the screenshot for same along with this ticket. Kindly help me sort this issue as soon as possible as my site is live and this is the only thing causing problem currently.

Your quick reply will be really helpful.

Regards.

This error may be related to file permissions on your site. Please check the directories in the Joomla root and make sure they are configured properly with the correct permissions. Without knowing who your hosting company is and what they are running, it is hard to suggest what they should be. Most times permissions should be 755 on directories and 644 on files.

This error is commonly related to permission issues.

You could also enable the FTP layer by entering the requested information. This would work in conjunction with the installer.

I'm assuming you've had no problems with other extensions up to now? Was this site moved from somewhere else to this location? What has been done recently to the site, if anything?

Please provide more information related to your problem in regards to at what point this fails. Does it actually start the uplaod? Can you install other extensions? Was there another version of Admin Tools on the site before now?

I had set the required permissions to all directories and files correctly.
I referred all steps from "Checking your temporary directory" and "Enable FTP" from this link : https://www.akeebabackup.com/documentation/troubleshooter/abinstallation.html
I gave permissions 777 to tmp dir and files inside it.
I had also configured FTP settings at back-end correctly.

Please find below answers to your questions:
- I'm assuming you've had no problems with other extensions up to now?
=> Yes we did not face any problems with other extensions

- Was this site moved from somewhere else to this location?
=> No
- What has been done recently to the site, if anything?
=> Not very big change as such.

- Please provide more information related to your problem in regards to at what point this fails. Does it actually start the uplaod?
=> After uploading the zip package at installation it is showing the error that can be seen in previously attached image.
=> It copies most of the files under admin and front-end for AdminTools component (as can be seen through filezilla) but installation doesn't get completed and fails with this error.

- Can you install other extensions? Was there another version of Admin Tools on the site before now?
=> Yes I can install other extensions successfully.
=> It was having demo version but it was removed successfully.

But still the issue persists and it shows above screen with same error.
So please suggest further..