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Admin Tools

#9948 whitelist admin gets redirected to homepage

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Wednesday, 13 July 2011 15:52 CDT

Wednesday, 13 July 2011 14:13 CDT

user40634
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the forum before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: (1.6.4)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: (2.1.2)


Description of my issue:

My client tried to access the admin panel with the correct secret parameter, but got redirected to the homepage. Any ideas why? His ip is on the whitelist.

Wednesday, 13 July 2011 15:52 CDT

nicholas
There are two issues that spring to mind. The first is not typing the secret key correctly. Correctly means usinge the exact case, I.e. abc, Abc and ABC are three different secret words. The other issue that I am aware of is a tiny minority of servers which do not report the secret word to Admin Tools. However, assuming that you have tested the secret word yourself I tend to believe that it's the former, I.e. using the wrong letter case when typing the secret word. In order to make sure, please review the Exceptions Log in Admin Tools' Web Application Firewall page.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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