Support

Mandatory information about my setup:

Have I searched the forum before posting? yes
Have I read the Troubleshooting Wizard before posting? yes
Have I read the documentation before posting? yes
Joomla! version: (1.5.23)
PHP version: (5.2.17)
MySQL version: (5.0.92)
Host: (ServInt)
Admin Tools Professional version: (2.0.5)


Description of my issue:
Unable to update or reinstall Joomla with Admin Tools Professional. I get a pop up message with this error:

ERROR:
Invalid AJAX data:


Parse error: syntax error, unexpected T_STRING, expecting ')' in /home/footprin/public_html/administrator/components/com_admintools/restoration.php on line 19


Any help on this would be much appreciated.

I'm actually using php 5.2.17 but no matter. The error is an ajax error and not a php error. Not all of my components are going to support php 5.3 yet. I will have to figure this out for myself.

Thank you for your response,
Marie Alline

What browser are you using?

I went to the back end and checked and it's 5.2.17. I uninstalled admin tools pro and I am now getting this error.
"ERROR:
AJAX Loading Error: Internal Server Error"

This is on a brand new install of Joomla 1.5.23. The only other thing I have installed on the site at the moment is Akeeba Backup Pro.

I will contact my tech support people and see if they will recompile Apache with a newer version of PHP and see what happens.

Firebug says "POST http://mariealline.com/administrator/components/com_amintools/restore.php 500 Internal Server Error
85ms Mootools.js line 75"

all in red, if that helps. Will let you know how it goes after updating php.

Thanks again for your response,
Marie

Okay! :) I just had them recompile apache with php 5.3.6 and am still getting the previous error. Please advise.

Thank you,
Marie

Marie, I would install a fresh copy of joomla into a sub dir of your current install, also new database with it obviously.
Then try install ATP, see what happens, its only a 5-10 minute job. If that fails its most likely a configuration issue on your server. Do you have the php.ini file?

Hiya slaes! Thanks for your response. This is a fresh copy of Joomla and a fresh database. One thing I found out. When they recompile php with Apache, the 5.3 versions of php, are not compatible with the zend optimizer. They had to remove my zend optimizer in order to install the latest version. That could have something to do with it too. I am getting the same responses on my sandbox site in a sub-directory. I do have a sandbox directory installed and nothing is different. I do have access to my php.ini at any time. What would you suggest? I'm open to trying anything.

Marie

Ive personally not run into your issues before. To me it looks like its to do with your server config.

Since your having the same issue before and after the php upgrade i dot think it would have anything to do with zend.

If your absolutely certain everything is correct with your install.

what disable_functions are listed in your php.ini config? I would TEMPORARILY remove all of them and see if that makes a difference.

You guys are just awesome and I love you to pieces! Thank you so much for trying so hard to help and for your responses. Here is what I learned. (Inserting some gravity as well humor here.) Before asking your technical staff to recompile Apache with a new version of PHP, be sure all of your components and applications are compatible with the new version of PHP. I found JomSocial and many other components and modules are not compatible with with PHP 5.3.xx, but thank you for the suggestion. I ended up losing two other sites in the process but was able to bring them back again by recompiling back to the original version of PHP 5.2.17. (Eventually) Also I learned to ask questions, questions, questions.... For some reason my service people found it necessary to change my handler to DSO and then some things started working and some things didn't. They then turned suExec on which started trying to download pages when I tried going to my sites (I have 3 on my server). (Very interesting) By the time we were done, nothing worked, all 3 sites were down and we had to start all over again! I was pulling my hair out and cursing the day I started building websites and trying to learn all this technical stuff!
Eventually, I said "STOP! ENOUGH ALREADY!" "Please just recompile Apache and PHP Version 5.2.17 and put all the other stuff back in that your processes overwrote and the zend optimizer that you uninstalled, etc. and I'll just take it from there!" So they did. I went into Cpanel and reset my handler to CGI And guess what? Admin Tools Pro works perfect! No Ajax or PHP errors! The only problem is that I am having problems with whether to have suExec on or off. Some things work with it on and some things don't work with it on. Any suggestions from here?

Marie Gruidl