Support

I put up a site (example, site.com) and it works just fine.

My customer used www.site.com and it appears that the template does not load. The content is there but the design/layout template is not.

I am looking at "URL Redirection" right now, but I think this is NOT what I need.

I think this is a fairly simple straightforward option. I just don't remember where it is (options at the registrar or the host?).

The site is live. The customer is upset. Can anyone point me to a quick way to fix this?

BTW, in URL Redirection, it says "Use the Add button" ... but there is no "Add" button (there is a "New" button).

randy why would you forward www to non www? what you should do is forward all to www. Also make sure the site location in the bottom of the htacess make matches www.yourdomain.com/

Also the reason the template is not appearing is because the configuration.php or whatever cms ur using does not match what your asking htaccess make to do. Go into this faile and make sure live_site 'www.yourdomain.com' is correct. Thats all

Thank you, Slaes.

Right now, www. does not work, so I am DEFINITELY not going to direct the one that works to the one that does not.

Unfortunately, I do not understand the rest of what you are saying about htaccess and configuration.php, but I will go have a look and see what I can find.

P.S. www. is obsolete and I never use it. I will not encourage anyone to use it. It is a relic of the past.

Well, that is it!

I used Admin Tools Pro (htaccess maker) and turned on www. redirect to non www. Bingo. I have a few other sites to do this to (one seems to work in the www. incarnation only).

if www is not working you need to check the dns and other domain names settings with you domain name provider, this is probably your problem re the www.

the reason your template is not loading css and etc is simple because you htaccess file is not configured correctly with your site. Your cms should have a configuration.php file with a variable called live site, make sure this matches the information you putting into you htaccess file for the site location. If i were you i would fix the www issue as a matter of urgency start with your domain name settings, if they are correct, its definately an issue with your cms configuration live site, what cms are you using? If that correct then simple change htaccess maker to non www to www and all will be perfect!

Thanks again, Slaes. I will check later with the registrar (domain name provider). I have 24-hour support with them.

CMS is Joomla.

In configuration.php, live site = '' (two single quotes, or blank).

I see nothing in htaccess that refers to the site location.

sweet, check you dns and domain name settings. Make sure they all point to your server properly.

If everything is good at the domain name end, i would recommend they following as its a correct and proper config.

start with your htaccess file (maker) : (if you nervous about this make a copy of your excisting htaccess file which you can easily always go back to.

- Optimisation and utility - redirect non www to www
- System configuration - MAKE sure you site shows as www.site.com (no dash, backet, http etc)

- Go into your configuration.php file and make sure shows at follows. var $live_site = 'www.yousite.com'; (no / at end or anything like that)

If you followed everything properly, site will work for both www and divert to to www, no css issues etc. This is proper setup.

If your copying joomla installs from directories, addon domains and etc, you need to know this stuff otherwise you will have endless issues. If you know hot to fix, its only few minutes.

Thanks again to both of you. When I add 'site.com' to the configuration.php file (var $live_site = ) the template immediately ceases to load.

Remember that I am forwarding from www. to non-www.

Also, oddly, in this state, when I load Admin Tools Professional 1.2.2, it displays the text twice for each item of Security and Tools (but does not display the icons). To me this means that it is displaying the text and that alt text at the same time as it is not loading the images for the template.

By leaving the live site variable blank, all goes back to working (and with www. forwarding to the stripped version). I will have to go get help from the registrar and the host about the IP and DNS settings, see whether they are working okay.

Uh, oh. New problem. My backup was 9.4 MB a few days ago. Now it is 18.8 MB. I am thinking that I have duplicates of all pages and the possible google "sin" that goes along with that.