Support

Admin Tools

#9719 Error Message

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Monday, 20 December 2010 09:32 CST

Sunday, 19 December 2010 12:54 CST

user13238
Just up-graded to ver. 1.1 and now when I attempt to access my default template I get a pop-up window stating,

Part of this page has been blocked due to the following reason: This page (or part of it) has been blocked because it attempts to exploit an application level vulnerability.
Transaction ID is 4D0E4E5AB0E822008E34

After clicking 'OK' it does take me to the template settings, however, any movement I make within the template settings (i.e. edit HTML, CSS, etc) locks up the browser (FireFox - Latest version). Could you please let me know what this error message is and what setps I need to take to correct it.

Ed

Sunday, 19 December 2010 17:14 CST

nicholas
This error message is not coming from Admin Tools. Most likely it's another security solution installed on your site or a security feature of your host. Please contact your host.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 19 December 2010 22:07 CST

user13238
Nicholas,

Thank you for your prompt reply and outstanding apps (Admin Tools Pro & Akeeba Backup Pro). Not 100% sure what is causing this error since it is only coming from my office computer (different ISP) and not my main home computer... very strange! Again, thanks.

Ed

Monday, 20 December 2010 09:32 CST

nicholas
It could be a firewall intercepting and analyzing the request. This is one of the reasons why the standard client-side error debugging procedure I mention in the Quick Start Guide and the User's Guide includes a step for trying using a different ISP ;)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!