Support

Admin Tools

#41807 Refund TVA

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
5.2.5
PHP version
8.2.28
Admin Tools version
7.7.1

Latest post by nicholas on Tuesday, 08 April 2025 05:32 CDT

mcambou1

Dear Sir/Madam,
I hope this message finds you well.
Could you kindly refund the VAT charged on our most recent order? As there is no VAT applicable on shipments from the UK to France, we believe this may have been applied in error.
Thank you in advance for your assistance.
Best regards,

nicholas
Akeeba Staff
Manager

Please send an email to [email protected] with your receipt number and your invoicing information (business name, postal address, zip/postal code, city, country, and VAT/TVA number). As long as your VAT/TVA number is registered with the VIES system you will get a VAT refund.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Easter vacation: We will be closed from 17 April 2025 16:00 UTC to 21 April 2025 06:00 UTC due to observing the Christian Easter holiday. Support will be closed during that time for both new tickets, and replies to existing tickets.

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!