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Admin Tools

#41701 Backend Edit Admin User

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
5.2.5
PHP version
8.1.4
Admin Tools version
7.7.0

Pascale

I use Admin tools Pro since many years . Now I have a problem with my access to admin area. I connect with my credentials and when I go to admin tools I can read this. I use the "admin unblock an IP but I receive always this information after one connect. How can I correct that. I have this error at each time and it is the first time I have this problem since many years of use of AdminTools Pro

11-03-2025 18:42:33 EDT  
  My IP here Backend Edit Admin User

https://pascaleperron.fr/administrator/index.php

 

Support Information

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