Hello Allen,
All I can do from my side is issue a refund through our reseller, Paddle. Paddle then instructs PayPal to issue a refund. What happens from there is between PayPal and your issuing bank. From my past observations it takes 3-5 business days for the refund to appear all the way to one's credit card statement. The part that takes the longest is your bank processing the refund and updating the statement.
Regarding your subscription, I think there was some confusion. I thought you were trying to buy Admin Tools for Joomla, not Akeeba Backup. In this case, no, you do not have access to Akeeba Backup for Joomla. You will have to subscribe.
However, I would recommend choosing the Essentials Bundle which will only cost you 25 Euro plus 20% VAT for a total of 30 Euro. This will save you 15 Euro compared to what you'd have paid by going for a single product subscription. I think saving a third of what you'd spend is worth going through the trouble of the refund and trying the purchase again.
Again, apologies for the confusion earlier.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
