Support

Admin Tools

#41322 I can not log in to admin side of website

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
5
PHP version
8.2
Admin Tools version
7.6.2

Latest post by nicholas on Sunday, 10 November 2024 16:39 CST

Sunday, 10 November 2024 15:39 CST

myersw99

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

I just added Admin Tools to my site to learn what I can do with it.

I probably did not do something right in the set up wizard but not sure as it accepted what I put in.

I can not log into the Admin side since I tried this extension out earlier today.

I even went into InMotion and replaced the site with a back up from a few days ago before any Akeeba was in the site, but I still get locked out of the admin side.

Is there any way to resolve this issue?

Sunday, 10 November 2024 16:39 CST

nicholas

You need to remove the files administrator/.htaccess and administrator/.htpasswd.

What you did, without noticing, is that you enabled the Administrator Password Protection feature which adds a username and password to the backend of your site. You need to enter that before being able to log into your site's backend. Restoring the backup won't remove these files, that's why you still see the login dialog.

For more information about this feature and why it makes sense to use it please read https://www.akeeba.com/documentation/admin-tools-joomla/admin-pw-protection.html 

Nicholas K. Dionysopoulos

Lead Developer and Director

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Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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