Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by nicholas on Tuesday, 05 November 2024 01:09 CST
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!
My error logs keep filling up with this error:
[04-Nov-2024 05:30:34 UTC] PHP Warning: Undefined array key "HTTP_USER_AGENT" in /home/mywebsite/public_html/plugins/system/admintools/src/Utility/BlockedRequestHandler.php on line 376
Seeing this once in a while is normal, it means the request does not have a User-Agent HTTP header. To see this so much as to fill up the logs probably means something is wrong. Can you please verify with your server access logs that these requests do not actually have a User-Agent string? If they do have a User-Agent string you will have to contact your host and ask them to check why the User-Agent string is not being passed by Apache to PHP as a server environment variable.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!