Support

Admin Tools

#41247 Protect your administrator back-end with a password - passwords not working

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
4.3
PHP version
7.4.33
Admin Tools version
7.6.1 PRO

BuilderIncubator

We are having an issue getting the ADMIN TOOLS

Specifically the Protect your administrator back-end with a password  to function

Basic steps

Install ADMIN TOOLS

Enter the ID

Go to the Control Panel and select Protect your administrator back-end with a password

 

Take the defaults and enter the user name and password - SAVE

The result is the Admin Tools login window pops up - but the UN and PW do not work. The Admin Tools login window just keeps popping up.

I have checked with our host and they state that the server does support directory password protection with .htaccess

We have used a prior version of ADMIN TOOLS and used this feature (on a site hosted at Cloud Access)

Can you assist?

 

Support Information

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