Support

Admin Tools

#41183 JInstaller: :Install: Error SQL Table 'd0417cfd.fq5re_admintools_filescache' doesn't exist

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
5.1.4
PHP version
8.3.8
Admin Tools version
7.6.1

Latest post by tampe125 on Wednesday, 09 October 2024 04:24 CDT

sumawelt

Hi,
I just moved a new site from our dev server to it's live server. At last I wanted to install admin tools but the installation stopped with the error: "JInstaller: :Install: Error SQL Table 'd0417cfd.fq5re_admintools_filescache' doesn't exist"
Installing admin tools on the site located at our dev server works like a charm. Mariadb version is 10.5.26

For now I installed it on the dev server and moved the site after doing so. But I'm a bit concerned that something is not ok on the new server....

Any Idea, why I get this error message?

 

tampe125
Akeeba Staff

Hello,

can you please try to install it twice in a row? If you get inside Joomla Database page, does it show up any error? If so, can you please try to use the "Fix" button?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

sumawelt

Hello Davide,
I allready got it up and running (was a bit in a hurry and couldn't wait for a reply to the ticket...), so I installed Admin Tools on the development server and transfered the whole site to it's final server. I did try to install it twice in a row thogh. Both attempts endet with the same error. If there was an error to be fixed on Joomlas' database page at this point, I don't know. Right now, there is none.

Kind Regards
Markus

tampe125
Akeeba Staff

Thank you for the update, so right now we can consider this issue closed?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!