Support

Admin Tools

#41112 Remove provider.php before able to access Joomla

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
Joomla 5
PHP version
8.1.29
Admin Tools version
Admin Tools Pro

Latest post by nicholas on Saturday, 14 September 2024 04:26 CDT

Romuba

I have been using Admintools and Akeeba Backup for years now so am fairly familiar with the products.

One of the problems I have is logging into Joomla. I need to first remove the file provider.php in the folder plugins>system>admintools>services.

What can I do to be able to access my Joomla sites without having to first removed and then add this file back?

nicholas
Akeeba Staff
Manager

Go to Components, Admin Tools for Joomla!, Web Application Firewall, Configure WAF, Basic Features and remove the "Administrator secret URL parameter".

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Romuba

So that means that if I want the administrator area to be protected I have to rename the provider.php file every time. The other option is not have the administrator directory protected.

nicholas
Akeeba Staff
Manager

No, absolutely not! That would not make sense.

You gave me zero information about what is going on, essentially asking me to guess. I guessed that your problem is you don't know how to use the Administrator Secret URL Parameter, because that's the most common problem people ask help with.

For all I know it could be you using the wrong URL, or having special characters in the secret URL parameter, or having enabled the admin IP whitelist, or needing to enable Joomla's "Behind load balancer", or your IP already blocked... I can't possibly know without any information. Can you give me any more specific information so I can help you better? Thank you in advance.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Romuba

Thanks you very much. Your questions provided me with the answer and I have now solved the problem. All working again.

nicholas
Akeeba Staff
Manager

Out of curiosity, what was the problem? This helps me have a better picture of how likely is each problem to occur.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Romuba

I had neglected to change the secret password on a number of sites but had changed it for my login system. Once updated the problem was gone.

nicholas
Akeeba Staff
Manager

That makes perfect sense, and it was the second most common problem on my mental list πŸ™‚ Thank you for the feedback!

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!