Support

Admin Tools

#41039 Cant make WAF exception

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by celius on Tuesday, 03 September 2024 02:37 CDT

Tuesday, 27 August 2024 05:48 CDT

celius

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

 

Hi. Im trying to add this component to be allowed, but I only get 403 whatever I do.

https://arcon-as.no/index.php?option=com_dropfiles&view=manage&task=site_manage&site_catid=41&tmpl=dropfilesfrontend

 

I've added the component with blank on the two other fields beleving it should work. But I'm still blocked.

Tuesday, 27 August 2024 08:09 CDT

nicholas

First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log blocked requests" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Blocked Requests Log. The latest log entry at the top should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that we can further help you.

If, however, you do not see a log entry, or the Date and/or IP address do not match your last access, this problem is not caused by Admin Tools' WAF. In this case, you will have to do some .htaccess troubleshooting. You may need to read the general .htaccess troubleshooting page, as well as the page on finding out necessary .htaccess exceptions.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 03 September 2024 02:37 CDT

celius

Hi. I managed to solve this by adding dropfilesfrontend to the "List of allowed tmpl= keywords" field. Thanks!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!