Support

Admin Tools

#40905 Admin login goes only to site front end

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
5.0.2
PHP version
Alma 8.1
Admin Tools version
7.5.4

Latest post by Richard Chick on Monday, 08 July 2024 13:10 CDT

Richard Chick

A few days ago, after my ISP inMotion has just changed its linux OS to Alma 8.1 and upgraded it's cPanel and WHM software, I found myself unable to login to my sites ccorch.org and artsgourmet.org as administrator.

 

I have been able to recover access to my ccorch.org domain and unblock my IP by using the akeeba rescue mode.

 

I have not been able to restore access with my other site artsgourmet.org.

 

Rescue site submission for artsgourmet.org returns "This site can't be reached"

I have tried renaming .htaccess and .htaccess.admintools    same message

 

I am unable to use the "FTP" method because there  is no "main.php" file to be disabled.  (in either of my sites)

 

  - There is no subdirectory  plugins/system/admintools/admintools (I am using the current version of Admin Tools)

 

  - There is no file "main.php" in the dierectory plugins/system/admintools

 

It seems like I am being blocked by akeeba

System Task
system
The ticket information has been edited by Richard W. Chick (Richard Chick).

System Task
system
The ticket information has been edited by Richard W. Chick (Richard Chick).

tampe125
Akeeba Staff

Hello,

under Joomla 4 we moved some files, please take a look at this page of the docs: https://www.akeeba.com/documentation/admin-tools-joomla/web-application-firewall.html#help-locked-out 

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Richard Chick

Temporarily renaming the file did the trick.  I'm good now.  Thank you.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!