Support

Admin Tools

#40686 Not able to make up after purchase admin tools

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
5
PHP version
n/a
Admin Tools version
n/a

Latest post by ithaca88 on Monday, 15 July 2024 10:22 CDT

Wednesday, 08 May 2024 04:13 CDT

ithaca88

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

 

Akeeba\Engine\Archiver\Base:: Installer package /home5/horecato/public_html/administrator/components/com_akeebabackup/installers/angie.jpa does not exist!

 

Hi There,

  Thanks for your software.   Now just got all the sudden this message could you tell me why this and where i can change this? Now i am not able to make a backup, before it was possible, or could it be because the hosting company made a backup and executed it?   Akeeba\Engine\Archiver\Base:: Installer package /home5/horecato/public_html/administrator/components/com_akeebabackup/installers/angie.jpa does not exist!   www.horecatoernooien.nl   Thanks   Best regards Jacques

Wednesday, 08 May 2024 04:45 CDT

tampe125

Hello,

this message occurs when a part of the installer script from Akeeba Backup is missing.

Please install Akeeba Backup twice in a row and try again. If you get this error again, it means that it has been deleted from your web space. Sometimes hosts delete those files, if it happens again you should contact them to double check if everything is ok.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 15 July 2024 10:22 CDT

ithaca88

Thank you Davide for your solution that worked. I have another question that is really driving me crazy.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!