Support

Admin Tools

#40631 Can't access any files or images via the frontend editor

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.4.4
PHP version
8.0
Admin Tools version
7.5.2 Pro

Latest post by nicholas on Friday, 24 May 2024 00:48 CDT

5uwebsite

Hi there,

 

We had read:

https://www.akeeba.com/documentation/admin-tools/server-protection.html

 

before contacting support. However we are not sure how to fix the issue. This video describes what happened, and I could send you the super user login details if it is needed (but please tell me how to do so securely).

 

If you should show me where to create the exceptions for Joomla 4, that should work too.

 

Thank you.

nicholas
Akeeba Staff
Manager

There is no video file.

Generally speaking, please do not use videos to communicate your issue unless explicitly instructed to do so.

Please do use words to describe what is going on. If necessary, also provide a screenshot. These help us help you a sight more than a no-context video.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

5uwebsite

Hi Nicholas,

 

Thank you for your fast reply, and sorry for not providing the video link. The problem is, we will encounter a permission error when we try to access files/media via the frontend editor, as shown in this screenshot:

https://mrkr.io/s/66289a067fa576b0e8e3ab6b/0

 

The error we got is:

You don't have permission to access this. Please contact a website administrator if this is incorrect.

 

as shown in this screenshot:

https://mrkr.io/s/66289a5cd99a504db2dcfb9d/0

 

All other features and functions seems to be normal. We have checked file and folder permissions, as well as the ownerships, all should be good.

 

We have also try to backup the current .htaccess file, and use a default .htaccess file, but still no luck.

 

Backend editing is fine, may I know what could be wrong?

 

Thank you.

nicholas
Akeeba Staff
Manager

There is nothing in Admin Tools's Web Application Firewall or .htaccess Maker which would block JCE's "Insert image" button.

Moreover, the message you are receiving comes from Joomla itself, not Admin Tools. It's the standard "access denied" message it displays when the anti-CSRF token in a request is invalid. JCE does, indeed, pass the anti-CSRF token in the request it makes to fetch the popup's content, which is a URL like this:

https://www.example.com/index.php?option=com_jce&task=plugin.display&plugin=imagepro&60a0856990a67b73ce1be1b544e2bc60=1&context=363&profile_id=1

The bold and underlined part is Joomla's anti-CSRF token.

I suspect that your problem may have to do with caching. Disable Joomla's caching in Global Configuration, and disable the "System - Page Cache" plugin as well. If you are behind a CDN such as CloudFlare make sure to add an exception for all URLs which contain option=com_jce& in them to prevent it caching the wrong editor content (including error results).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

5uwebsite

Thanks a lot Nicholas. The support is excellent! Always fast and detailed, although this is not related to your extensions.

 

The cache plugins and the the global settings for cachin were not enabled in the past, therefore it is not related. We didn't use CDN for this staging envrionment, so it is most likely not related either. However it is good to know that Admin Tools won't block such access. We will continue to investigate the problems.

 

Thank you.

nicholas
Akeeba Staff
Manager

You're welcome!

If you want to be 100% sure it's not anything I may have missed, and even though I did try reproducing your exact issue on two different sites of mine, you can try two more things.

First, you can try disabling the System - Admin Tools plugin (first, go to Admin Tools' Configure WAF and set Defend against plugin deactivation to No). If the problem is reproducible, Admin Tools' Web Application Firewall had no effect on it.

The other thing to try is to replace the contents of your .htaccess file with those of the htaccess.txt file shipped with Joomla. If the problem is still reproducible it's not a .htaccess issue either.

If you have done these and already know it's neither caching not a CDN the only thing that's left is server configuration, or a third party plugin doing something weird.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

5uwebsite

Thanks a lot Nicholas! Your reply is always impressively detailed! You must love helping people! I have never seen support as good as this in my 16 years of life. That is why we really feel comfortable to work wtih your brand and use all the pro versions you developed. The feeling is very good and confident!

I did try the 2 suggestions too. For disabling the System - Admin Tools plugin, I could not disable it. I always got this error when I tried to save:

https://mrkr.io/s/66318a8780f97406809bf4bc/0 

and therefore I got the permission denied message when I tried to disable the plugin. When I go back to the WAF setting, I could see that the option Defend against plugin deactivation was set to No even if I got the error when I tried to save the configuration, but I could not disable the plugin.

Then I went to Manage Extensions, and disabled everything related to Admin Tools. It seems that I could disable all the extensions here, but maybe the plugin is different and it is still working hard to protect the website.

For #2, I did try the original .htaccess file shipped with Joomla and it causes no differences. 

After talking to the server provider for weeks, it seems that we cannot get this resolved still. 

We just try to create a login menu on another different Joomla website, and it seems that we will get the same problem, and the same issue comes up even if we changed the website to another hosting server. Interestingly, this is not related to the editor itself. If we just login at the frontend, and close the window then try to visit frontend again, we will immediately get the 403 permission denied issues, which will not disappear until we clear our browsing history. 

Do you have a clue what might happen and how to fix such an issue?

Thank you.

nicholas
Akeeba Staff
Manager

Thank you very much for your kind words! They really do mean a lot and made my day :) I do, indeed, love helping people. That's why I became a Free and Open Source Software developer. The hours suck, the pay sucks, but I get to help people without some legal cover-your-butt corporate policy getting in my way.

To disable the System - Admin Tools plugin we first need to turn off its self-defense mechanism. Go to Components, Admin Tools, Web Application Firewall, Configure WAF, and set "Defend against plugin deactivation" to No. Then, click on Save in the toolbar. You can now disable the plugin just fine. Please let me know if you can reproduce the same issue with the plugin disabled.

Also, are you using Joomla's Multi-factor Authentication for your user account?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

5uwebsite

Thank you for sharing your thoughts. Yes working for as an Open Source Software developer means lots of contributionis without returns. Many people do but only very few people dedicated and love their work and helping others. The top 0.1% of open source developers like you made the Internet better, created jobs and opportunities for others, and therefore you deserve the best recognitions. The Joomla community is lucky to have you. Just can't imagine how the world will be without Akeeba Backup and Admin Tools.

 

For Admin Tools, I found that option but could not save my changes due to the error "Invalid field: Permanently disallow IP after this many automatic blocks", as shown in this screenshot:

https://mrkr.io/s/66318a8780f97406809bf4bc/0 

 

I checked every single settings and could not find which field is responsible for that. Therefore I could not disable the WAF for another test.

Thank you.

nicholas
Akeeba Staff
Manager

That field is in the Auto-ban tab.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

5uwebsite

Thank you. It seems that I could not save and deactivate the plugin, no matter what I entered for that field, as shown here:

https://mrkr.io/s/6633f45092b5bccc02631a85/0

 

Thank you.

nicholas
Akeeba Staff
Manager

In the Auto-Ban tab scroll a bit further down than what you showed on your screenshot.

Set Add persistent offenders to the IP Disallow List to Yes

You will now see the Permanently disallow IP after this many automatic blocks field. Enter the value 3

Now set Add persistent offenders to the IP Disallow List to No

Click on Save

It should now save just fine and you can go back to change "Defend against plugin deactivation" to No

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

5uwebsite

Hi Nicholas,

 

Thank you for your patience. I could now eventually disable the plugin and gave it another try. After clearing browser cached files, server cached files and Joomla cached files. Got the same permission issue when I tried to edit something at the frontend, or even just login at the frontend, close the tab, and come back to the same website. It will simply deny all the frontned page visits in this case. I could only get the "permission" back, after I clear my browsing history of the last hour, or use another browser to access the same website again.

 

Therefore, it seems that it has nothing to do with the WAF, as it should block IP. It is probably related to the way how Joomla's frontend handles the frontend login session. 

 

Strange. But thanks a lot for your help! I don't want to use more of your time. It would be good if you have some clue, but please do not feel obligate to do so. You had done an excellent job already!

nicholas
Akeeba Staff
Manager

Correct, this is unrelated to Admin Tools. As I expected, this problem is related to the user session.

Something, somehow, is caching edit links with an old, expired anti-CSRF token. It's either some third party plugin, or something on your server. I can't know what, though.

I already told you, you already checked the standard Joomla caching, so that's a dead end. Is it possible that you are using a third party plugin (e.g. LSCache for Joomla), or a feature on your host to enable caching?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

5uwebsite

Thanks Nicholas! 

The problem happens for 2 different company's hosting, and one of them is cPanel without any caching, so I don't think it is related to the hosting environment. 

We do use SP Page Builder and the Helix Framework by the same company to build both websites. Maybe these extensions are causing the problem?

Will try to contact their support now. Thank you!

nicholas
Akeeba Staff
Manager

I have not heard of any such problems with either of those extensions, but do keep in mind that front-end editing is not very common practice either. Which is to say I cannot tell you that they have or have not anything to do with the problem.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

5uwebsite

Thanks for that. Actually it is not just for frontend editing. Simply login at the frontend, close the browser tab and visit frontend again will get permission denied. Strange session issue,

nicholas
Akeeba Staff
Manager

Whenever I had a similar problem, it was either a misconfiguration of the session storage in Global Configuration, or some kind of caching I had forgotten about.

Beyond that, I start by making a copy of the site with Akeeba Backup on a different subdomain, or a different server, and see if the problem can be reproduced. If so, I will then start disabling plugins to see if it makes a difference. Walking things back usually helps isolate first the software, then the setting that was causing the problem. 

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

5uwebsite

Thanks a lot. We try to remove the extensions one by one, seems no luck still. We also use Akeeba Backup Pro to migrate the website to another server, same thing. There must be a strange thing for certain websites. 

nicholas
Akeeba Staff
Manager

Can you please open a new, private ticket, and send me a share URL on Dropbox, OneDrive, or Google Drive where you have uploaded a copy of your site? Since it's reproducible on different servers I should be able to reproduce it as well. If I can reproduce it in a controlled environment, I should hopefully be able to at least figure out where it's coming from.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

5uwebsite

Thanks a lot! This is beyond support. You make people want to work with you for their lifetime. Appreciate that! 

 

A private ticket #40706 had been created and a copy of the website and its login credentials had been provided. Hopefully a knowledgible guru like you will pinpoint the issue. We also tried to switched template and no luck. Maybe something else...

Anyway, thanks again!

nicholas
Akeeba Staff
Manager

Your problem is that you have set your Home menu item's access to Guest.

This is wrong. It essentially tells Joomla! that only a non-logged in user (Guest) can access the homepage of your site. Considering that this menu item is used whenever a URL without an Itemid is used, like the ones used by JCE to open its various modals, it makes perfect sense that you get a Joomla! access control error.

The solution is simple:

  • Log into your site's administrator
  • Expand the Menus item
  • Click on All Menu Items
  • Find the Home menu item and click on it
  • Change its Access to Public
  • Click on Save & Close

I recommend that you do the same to all menu items currently set to have an access of Guest, as these are menu items you want everyone to access, regardless of whether they are logged in or not.

Remember the difference between Guest and Public:

  • Guest is visible only if the user is not logged in. Non-logged in users can see it. Logged in users can NOT see it.
  • Public is visible to everyone, regardless of whether they are logged in. Non-logged in users can see it. Logged in users can see it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

5uwebsite

That SOLVED the problem! Thank you so much! You are really a HERO!

After many weeks and many attempts, including disabling the extensions one by one, trying them on different servers, and tweak the configurations of WAF to .htaccess and contacting different developers to get help from, you are the only one that are working so actively on an issue that is not even related to your extension. Eventually you got the problem resolved! There is a reason that Akeeba is so popular because your team have truly enthusiated people like you.

I can still remember how I got my problem resolved when we upgraded from Joomla 3 to Joomla 4 and need to use Akeeba Pro's CLI. You guys are so good on this area.

I just can't imagine how the Joomla Community live without you guys. And the recent Akeeba Panopticon is actually one very important tool for Joomla administrators. I think people would love to pay for this feature too. Will there a pro version soon so that we could show our support by subscribing it?

Really appreciate your help!

nicholas
Akeeba Staff
Manager

Thank you so much for your kind words! I love helping people. If I didn't, I wouldn't have become a Free and Open Source Software developer ;) 

This issue was really no bother at all. It only took me maybe 2 minutes to figure out what the problem is, once I could see your site's backend. I turned debug mode on. I saw the access error comes from Joomla's main application. I looked up the code referenced in the error message; it checks if you have access to the menu item (Itemid). I checked the URL produced by JCE. No Itemid, therefore it uses the Home menu item. I checked the Home menu item. I saw it was Guest access. I put two and two together. Compared to what we usually deal with that was kindergarten level.

Panopticon doesn't have a Pro version, and I am not sure I want us to have one. It's already tied into Admin Tools and Akeeba Backup for security and backups which means that people will be paying us for these features -- if they need them -- anyway. Besides, the global economy is pretty rough, possibly worse than it's been in 2008-2010. I'd rather just charge people enough for me to make a living and help everyone survive, rather than try to make a killing at the expense of everyone else's survival. One is a symbiotic relationship between software developers and site integrators, the other is parasitic. You know where I stand on that :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

5uwebsite

Thanks for being so considerated for the community. Yes the economy/business is tough nowadays, and people must appreciate that. I could still remember we started to use the Akeeba Backup Free version a few years ago, and realized that it is actually such an excellent tool so we decided to pay for Pro. For Admin Tools, we just go with pro because the excellent support we got from you. For a business, I think it is more important to get more things done and spent less time on technical issues. And the free version is helping many small business like us to get things done efficiently too. I just think good developers like you should be paid fairly, and you should be awarded for the excellent software you developed and supported. This should give you more resources to hire helpers and develop more excellent softwares like this, and we will all be eventually beneftied. 

 

Akeeba Backup, Admin Tools and Panopticon are needed by pretty much everyone using Joomla. Compared to SaaS like WIX, Open Source CMS like WordPress and Joomla have higher security issues, and your products are exactly what we need. The convenient pro features like connecting to S3 is so great. Your charge for pro is fair. If a business could save money from upgrading websites one-by-one, I think they don't mind to pay a bit extra for the pro versions. We used to paid for SP Staging for this, but never got it working. SiteGround the hosting company used to offer Joomla auto-update, but they stopped it a few years ago. Not sure why Joomla doesn't have the feature for auto-patching. We are going to try Panopticon in the near future, and we hope to have pro features that will work well with Akeeba Backup and Admin Tools Pro so that even if the backup goes wrong, we could revert more easily.

 

Thanks again for your help! You are GREAT!

nicholas
Akeeba Staff
Manager

Thank you for your kind words :)

Open Source CMS like Joomla! and WordPress don't have more security issues, they are just open about them. Software as a service (SaaS) vendors just patch things quietly; they don't tell you they had a security issue unless they have a security incident, i.e. information gets stolen off their servers.

The perception of "more security issues" is skewed by the fact that a substantial number of people -- about one in five -- use very old versions of the Free and Open Source CMS, they get hacked, and then they idiotically blame the CMS... which had patched the security issue five years ago, but these folks couldn't be arsed to install.

The other compounding factor is third party software. On a SaaS platform there is a very hard delineation of the architectural border between first party and third party code. If a third party add-on cocks up, users are unlikely to blame the SaaS. On an open CMS like Joomla or WordPress the third party code is much more integrated and, as a result, the border between first and third party code becomes blurry, if not outright disappears, in the eyes of the user. Thus, when a badly written third party software cocks up, the open CMS user will blame the open CMS itself, even though it has nothing to do with their plight. On that note, yes, WordPress is "far less secure" than Joomla inasmuch it has a far higher proportion of third party plugins which are a security nightmare than Joomla does. When comparing the core CMS itself, both Joomla! and WordPress are on equal, solid footing when it comes to security, which is surprising considering how much more you can do with just the core in Joomla! compared to WordPress.

On another note, about automatic updates. WordPress sells itself as infinitely backwards compatible. Sure, it's utter hogwash, and it does introduce breaking changes in minor releases without announcing them. It's just that a majority of its users are brainwashed zealots, therefore any backwards incompatible change causing problems upon unsuspecting plugins is blamed on the plugins, not the bad management of code and the lack of communication from the core WordPress folks. Therefore, WordPress can offer automatic updates without worrying about its public image; having an army of zealots willing to besmirch, disparage, and outright slander any rational voices is a great marketing tool, if not at the very least giving a malodourous whiff of a dystopian nightmare.

Joomla!, on the other hand, stands on the the opposite shore of the public perception river. It is known that minor releases (e.g. 3.6 to 3.7) introduce backwards incompatibilities which are attempted to be mitigated, but given the breadth and depth of third party software it may not always be possible. As a result, minor breakage is expected upon a minor upgrade. Major upgrades used to be big (e.g. 1.0 to 1.5, 1.5 to 2.5) or small (e.g. 2.5 to 3.x, 3.10 to 4.0) migrations. It was only with Joomla! 5.0 that a major upgrade was not at all different to a minor upgrade... as long as you are using extensions by people like us, who do read the deprecation information in the impossible-to-find Joomla! documentation, and work around them in advance of a new release. And that's exactly why Joomla! won't attempt (yet?) any automatic update.

Speaking of which, you will notice that the default setting in Panopticon is to only install minor (e.g. 5.0.x to 5.1.0) and patch (e.g. 4.4.3 to 4.4.4) version updates, trying to hit a balance between never giving you trouble (that would be patch updates only) and virtually guaranteeing you will run into trouble (that would be if we included major updates). You can of course change that globally, or per site, depending on exactly how your site operates. For instance, I can definitely have my blog install major updates as I am proactively ensuring that only software guaranteed to run in the new major version is enabled on it. On our business site, though, we do use third party software which only recently added robust Joomla! 5 support, which is why I have set it to minor and patch updates only.

Another thing to be said about automatic updates in WordPress is that they are not a great feature to begin with. WordPress uses web-based pseudo-CRON by default, and tries to download the new version, extract it, and run any post-update code all in one page load. This works in about 9 out of 10 generic servers. The other ten percent will fail for various reasons including PHP or web server timeouts, firewall settings, memory limits, the OS killing processes etc. That's why you get "WordPress-optimised" servers which cost extra; they are beefed up and under-utilised to ensure that these failure conditions won't happen. They are also almost always an absolute overkill to the specs you need to actually just serve the site. It's a lot like buying a Ford F-150 when 99% of your use case is commuting for 5 miles each way every day, and 1% is hauling some heavy cargo cross-province. Joomla's approach to updates is what I'm doing with restoring backups (no surprise; I wrote the original Joomla! Update component): each small bit of the update takes place on its own page load. This makes automating the process without an external mechanism to trigger it impossible, but it also makes it far more reliable on that lower ten percent of hosting. If Joomla! Update fails, your server is basically a potato and you need to reconsider your life choices. Panopticon being an external trigger (using CRON jobs to provide a reliable, continuous external trigger to automation tasks) can perform the update without a problem, which is why it supports automatic updates.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

5uwebsite

Thanks for the super detailed information. You are not only a great developer, but also an excellent writer. The article is very logical and informative. Great information for the world to understand these important concepts.

You are so right. If we work with excellent extension developers like you guys, we should never worry about the upgrade issue for open source CMS. Unfortunately, many developers didn't support major upgrades, and that really holds back the CMS's core upgrade. Eventually, security issues cocks up and people started to blame server provider or the CMS itself.

This is why I think it is OK to charge for excellent extensions like Panopticon for some pro features. We are afraid to lose valuable developers like you. As you said, Joomla itself could do a lot more without any extensions (e.g. multiple languages, SEO...), but it still needs core extensions like Akeeba Backup, Admin Tools and Panopticon. We are just afraid a free software may use too much of your time and energy, so that it will be terminated in the future. Maybe the pro version could check all the installed extensions and predict which extensions will cause the breakage after an upgrade? Maybe this is impossible at the moment, but in the future, maybe AI could help do the work for checking. 

Sometimes, even if all our extensions are Joomla 5 ready, the template or the framework behind it may have compactibility issues with the PHP 8.3 environment, which is another paiin point for people managing multiple websites. MySQL 8 is another barrier for some older extensions. Some plugins worked really well but will be broken after MySQL upgrade. 

Thanks again for your help Nicholas! I hope this support request won't use more of your time. I feel guilty if you spend more time on me because the world needs you ;) 

nicholas
Akeeba Staff
Manager

You can't really check an extension for compatibility. The only thing you can do is check what the extension claims. However, because of issues in how Joomla Update works, developers like me end up saying that our extensions support Joomla! 4.0 to 4.9999, 5.0 to 5.9999, and 6.0 to 6.9999 to allow for upgrades between major Joomla! versions without Joomla! idiotically slandering our software as "incompatible". Therefore, any compatibility check is useless.

Joomla! 4.4 and 5.1 (and even 5.0!) are 100% compatible with PHP 8.3 before PHP 8.3 was released. That's what I have been daily driving for development since last September, and used as a test target since last June. This year we'll be doing that with PHP 8.4. Do note, however, that you must set Error Reporting to None. There are deprecation notices. There is no PHP codebase in use right now which doesn't have them, and that's normal. PHP is evolving, and the deprecation notices start at least a year before they become  warnings, which is itself a year before we get obsolescence error messages.

As for MySQL 8.0... Do people REALLY have a problem with a database server version which was released six years ago in 2018?! 

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

5uwebsite

I wish every developer is as professional as you so that no more software update headaches. Unfortunately sometimes some developers are no longer in the open source field. They may find a better job or career somewhere else, so their software became obselete and discontinue. While we could usually find substitutes, the cost of data migration from one software to another is often too high and the business/website owner are not willing to spend the money. The website works very well, until, the server upgraded the Database or PHP version.

Today we got locked out for a website after we installed an outdated Akeeba Admin Tools on a fresh, new Joomla 5.1 project. The solution is simple and we just need to disable the plugin and install the latest version. I really hope all developers could make their extensions always compactible with the latest version of PHP/MySQL/Joomla like yours.

 

Thanks

nicholas
Akeeba Staff
Manager

Thank you for your kind words :) We try our best to give our users a good experience and keep up with the changes in PHP, databases, Joomla, browsers, third party services, and everything else under the sun.

Have a wonderful day!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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