Support

Hello,

127.0.0.1 means that the source is "localhost" so it's the server itself. This of course is not possible, most likely your server has a proxy in front of it, so you have to tell Joomla to look for the correct IP address.

Please get inside Joomla Global Configuration and enable the option "Behind load balancer". That should do the trick.

mhm... there's a chance that the host is not configured to properly. Can I connect to your site to I can run some tests?

I have made this ticket private so that only you and me can see the information posted here.

Please provide me with the following information:

1. The URL to your site's administrator login page
2. Super User username and password
3. FTP connection information

Please allow up to one business day (GMT+2 timezone) for me to log in to your site and debug this issue. When I'm done I will post back. Once the issue is fixed, you can revoke my access e.g. by changing the Super Administrator and FTP passwords.

IMPORTANT INFORMATION
In order for me to help you fast and accurately, please provide the information by copying the form below, paste it into your reply and fill in the information:

----- Access Information Form -- START -----
Super Administrator access

• URL to site's administrator page (e.g. http://www.example.com/administrator?foobar):
• Super User username:
• Super User password:

FTP connection information

• FTP methods supported (e.g. FTP, FTPS, SFTP):
• FTP Hostname:
• FTP Username:
• FTP Password:
• FTP Port (if other than 21 for FTP and 22 for SFTP, ask your host):

----- Access Information Form -- END -----

Please make sure that you have tested the Super Administrator connection using a different browser or machine than the one you are using daily. Double check that logging in is possible and that the user has Super User privileges, i.e. it's not a regular Administrator. Make sure that your site does not block whole countries or IP ranges which would make it impossible for me to log in / connect by FTP. Finally, please do make sure that the FTP connection works and that logging in to it I have access to your site's files.

Kindly note that your site connection information and your site content is handled in strict confidence. Not only we are a reputable development company, we are also bound by law (EU GDPR) to do so. After you file your reply, the connection information to your site will be stored in an encrypted, hidden storage area on our site and will be automatically deleted when this ticket is closed. Finally keep in mind that the people providing support to you are the same developers who wrote the software you're using on your site.

Please manually disable Admin Tools as explained here to regain access: https://www.akeeba.com/documentation/admin-tools-joomla/web-application-firewall.html#help-locked-out 

Can you please double check your FTP password? I'm trying to login but it says that the password is incorrect.

Thank you very much for access details, I was able to login. I reviewed your settings and everything seems ok.

When you get blocked, can you please disable Admin Tools and then take a screenshot of the Blocked Requests Log? So we can understand what is triggering the security exception

That is pretty strange, how are you connecting to the server? Are you working on the same server that is hosting your website?

mhm... there's something strange in this kind of requests. I enabled the creation of a log file. Next time you get blocked, can you please page me so I can take a look at the log file?

I suspect there's some kind of cache being involved.

Admin Tools log. But there's no need for you to take a look into it, since there are a lot of extra information. Simply page me when this happens again.

Since I have activated the log on the website https://himalaya-arch.com/ , please page me when it happens there.