Support

Hello, dear Akeeba!

I could not answer my Joomla version and Akeeba Tool version because I cannot login to my Admin panel.

My backend redirects me to front end.

Please any help or suggestions to solve the problem?

Dear Nicholas,

Thank you very much for reply.

As provided in your link I made step 1(add disable word to provider.php) and step 2(unblocked my IP in joomla components Akeeba.)

Thank you very much. But was the reason to blocking me? 

I have this kind of secret URL paramentr. But I don't remember if I set it, maybe you set it when you worked with my site last time...

Oh, I would be happy if you will make any changes in my site. Because all that you did before to help me with settings were always great things.

I think I understand the explanation in the provided link.

Thank you very much! 

Hello

Again the same problem.

I did not use administrator panel for several days and now I cannot enter it again.

Why so? And what should I do?

Can we make so this would not happen again?

I don't remember that secret URL parametr. Why I cannot just enter my admin without secret words. I tried to access via http://www.example.com/administrator/index.php?admintools_rescue=[email protected]...

but it goes to front end again.

Can I enter my site without secret URL parameter? I unblocked my IP, and I see that my secret URL parameter is the same as I used. But when I used that secret parameter it took me to the front end. And today when I unblocked my IP, no I can enter with that secret URL.

I don't want to use that secret URL. Can I? I just want to enter my site with administrator link as before

Hi! I went through the link you provided till here: Go to Web Application Firewall and click the Exceptions Log button. Delete all records with your own IP address. Then, go back to Web Application Firewall and click on the Auto IP Blocking Administration button. Select the record showing your IP address and click on the Delete button to delete the block.

I cannot find the EXCEPTIONS LOG button. You can see the screenshot.