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Latest post by tampe125 on Thursday, 01 February 2024 09:07 CST
Hello,
It appears something has changed on our site and I am no longer able to access and configure some of our site templates. Specifically, JoomShaper's Helix Ultimate. I am not sure if an update to Admin Tools or the Template caused this. Currently, when accessing the back end System>Site Template Styles>NameofTemplate I am getting a Blocked Request.
Questions:
How to I configure Admin Tools to allow admin access to Site Template Styles?
Thanks in advance!
EJ
Hello,
first of all we have to understand what is currently blocked. Can you please get inside the Blocked Requests Log and check what was the URL blocked?
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Davide,
Apologies but can you direct me to the location of the log files?
Thanks for your patience,
Eric
Update...I was able to find the log viewer. I have attached a screenshot
Here is a screenshot.....
Davide,
Once I found the logs, I was able to add my workstation's IP to the "Site Allow List" which allows me to edit the template.
My question, did something change with any recent Admin Tools updates causing this? Previoiusly, I was able to edit our site template without having to add IP addresses to the "Site Allow" list.
Thanks in advance,
ERic
Hello,
inside the WAF configuration, please enable the option "Allow site templates". That should do the trick.
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
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