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Admin Tools

#40132 My Admin Tools for Joomla! application worked, and then stopped after Akeeba Backup for Joomla! reinstall

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.4.2
PHP version
8.2.0
Admin Tools version
6.1.11

Latest post by tampe125 on Thursday, 18 January 2024 08:27 CST

Sunday, 14 January 2024 07:57 CST

[email protected]

I am a beginner at this portion of web administration and a first-time user of the Akeeba tools. With that being said, I followed the instructions to the letter. Every step to purchase and install your products went flawlessly until it didn't. Please help me figure this out.

1) I purchased my Admin Tools for Joomla! PRO application on Wednesday, December 27th, 2023, 01:19 CST #100334, installed on a new Joomla 4.4.0 install with Akeeba default settings, and it was running fine.
2) I purchased my Akeeba Backup for Joomla! PRO application on Wednesday, December 27th, 2023, 01:29 CST #100335, installed it on a new Joomla 4.4.0 install with Akeeba default settings, and it was running fine.
3) I used my Akeeba Backup for Joomla! to create a backup and then updated a few items in my Joomshaper SP Page Builder Pro - Joomla Extension
4) Received an error that would not allow the site to function.
5) Reinstalled Akeeba backup per the Akeeba site steps.
6) Full site reinstalled with the exception of the Admin Tools for Joomla! which was NOT reinstalled and WILL NOT install
7) I've tried all I can. I need help with this to get my Admin Tools for Joomla! PRO application back up and running.

CT

Monday, 15 January 2024 03:04 CST

tampe125

Hello,

what's the problem you receive when you try to install Admin Tools? Can you please attach a screenshot?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 16 January 2024 11:04 CST

[email protected]

Hello Davide

Thank you for your quick reply; yesterday was the Martin Luther King holiday in the US, so I did not get on the computer all day. I will attempt to repeat the install and, this time, take note of any dialog that pops up and send it back to you immediately.

Tuesday, 16 January 2024 11:18 CST

[email protected]

Hello,

I used the Joomla! Extensions: Install section in the back end and uploaded the latest Admin Tools zip from the Akeeba site (pkg_admintools-7.4.8-pro.) The screenshot explains the error that I now receive. I eagerly await your response!

Wednesday, 17 January 2024 02:26 CST

tampe125

mhm... can I please connect to your site so I can run some checks? I suspect there could be an half installation of Admin Tools that is causing issues.

I have made this ticket private so that only you and me can see the information posted here.

Please provide me with the following information:

  1. The URL to your site's administrator login page
  2. Super User username and password
  3. FTP connection information


Please allow up to one business day (GMT+2 timezone) for me to log in to your site and debug this issue. When I'm done I will post back. Once the issue is fixed, you can revoke my access e.g. by changing the Super Administrator and FTP passwords.

IMPORTANT INFORMATION
In order for me to help you fast and accurately, please provide the information by copying the form below, paste it into your reply and fill in the information:

----- Access Information Form -- START -----
Super Administrator access

  • URL to site's administrator page (e.g. http://www.example.com/administrator?foobar):
  • Super User username:
  • Super User password:


FTP connection information

  • FTP methods supported (e.g. FTP, FTPS, SFTP):
  • FTP Hostname:
  • FTP Username:
  • FTP Password:
  • FTP Port (if other than 21 for FTP and 22 for SFTP, ask your host):


----- Access Information Form -- END -----

Please make sure that you have tested the Super Administrator connection using a different browser or machine than the one you are using daily. Double check that logging in is possible and that the user has Super User privileges, i.e. it's not a regular Administrator. Make sure that your site does not block whole countries or IP ranges which would make it impossible for me to log in / connect by FTP. Finally, please do make sure that the FTP connection works and that logging in to it I have access to your site's files.

Kindly note that your site connection information and your site content is handled in strict confidence. Not only we are a reputable development company, we are also bound by law (EU GDPR) to do so. After you file your reply, the connection information to your site will be stored in an encrypted, hidden storage area on our site and will be automatically deleted when this ticket is closed. Finally keep in mind that the people providing support to you are the same developers who wrote the software you're using on your site.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 17 January 2024 13:32 CST

[email protected]

Hello Davide,

Sure, I created a Super Admin access user specifically for you. If there is anything else, please reach out.

----- Access Information Form -- START -----


Super Administrator access

URL to site's administrator page: https://ulov.com/administrator
Super User username: tampe125
Super User password: 3HuSoQ5pR24ro-&ust*F

FTP connection information

FTP methods supported (e.g., FTP, FTPS, SFTP): FTP
FTP Hostname: 50.87.171.226
FTP Username: [email protected]
FTP Password: =q[oZUq#tQB]
FTP Port (if other than 21 for FTP and 22 for SFTP, ask your host):

----- Access Information Form -- END -----

CT

P.S. I also just noticed that the Akeeba Backup I have installed is NOT PRO, It's CORE. I do not know how that is the case because I purchased both Akeeba Backup and Admin Tools as Pro versions. Can you please assist in making sure I have the proper versions installed? Thanks in advance for your assistance.

Wednesday, 17 January 2024 13:52 CST

[email protected]

Additional screenshots showing that I purchased pro products and it shows on the Akeeba website yet, it does not show up anywhere else in the site or in my Joomla! website. Can you verify I have the proper installs?

Wednesday, 17 January 2024 13:53 CST

[email protected]

Forgot to add the screenshots!

Thursday, 18 January 2024 04:15 CST

tampe125

Hello,

as I suspected, you had an half-baked installation. I manually removed Admin Tools component and then installed it again, everything seems to be working fine.

Regarding your Akeeba Backup installation, please note that you have to download the Pro version from our website and then install it in your site. It won't automatically upgrade from core to pro if you have a subscription.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 18 January 2024 06:14 CST

[email protected]

Good afternoon, Davide, 

First, I'd like to thank you for everything that you've done to fix my issue. You and this company have just made a customer for life! Literally, the last few months have been met with all types of customer service horrors from new companies and those I've done business with for more than 14 years, which have created incredibly damaging results for my business. For example, the Version of MySQL on my shared server at Bluehost is still 5.12.x! So I am unable to upgrade to Joomla! 5 unless I have a dedicated server because they have no plans on updating it! And the list goes on... So thank you for doing what you did to get me set up, it was above and beyond what I am used to. I will use your products from now on with all my clients.

I did have one question. I was updating and putting in content on my site and noticed two new warnings.

Unable to find a user with the ID: 871 Unable to find a user with the ID: 716
What are those, and how do I get rid of them because they won't go away?   CT

Thursday, 18 January 2024 08:27 CST

tampe125

Thank you very much for your sweet words!

Regarding your issue, that means that those users were deleted. This is something that you should never do, since Joomla users are referenced all around the website and the database. The best thing you can do is to block them and randomize their data, if they really want to be removed from the archives.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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