Support

Admin Tools

#39919 No update fixing the issue

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
5.0.1
PHP version
8.2.12
Admin Tools version
7.4.4

Latest post by tampe125 on Tuesday, 05 December 2023 05:21 CST

OD

I noticed a weird behavior only in the administration of Joomla some weeks ago, the frontend is looking just fine.

I first thought it was a Joomla issue, waited for an update but after the last Joomla update the issue is still there.

I really do not have a clue what happing, there are only 2 components installed AdminTools) and JFilters, hence why I am contacting you...

So everything seems to work fine in the admin except:

- broken layout

- no more visual editor (tinymce)

- some akeeka admintools action buttons do not work

 

Can you please check it by yourself?

How can I send you the login credentials?

 

EDIT:

Username: tampe125

Password: DaviDe&AkeeB

 

tampe125
Akeeba Staff

Hello,

thank you for the access details. I tried to login, but it says that my account is blocked or not active. Can you please double check?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

OD

Hello Davide,

I am sorry I forgot to activate the account ...

5-10 seconds before I receive your login attempt I found the origin pf the issue described above:

Safari Version 15.6.1 (15613.3.9.1.16, 15613)

tampe125
Akeeba Staff

I'm sorry, but I didn't get it. Is your issue still there or it was fixed?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

OD

The issue is happening only in an older version of Safari that many still use:

Safari Version 15.6.1 (15613.3.9.1.16, 15613)

If you use e.g. Firefox, there is no issue at all, everything is working perfectly as expected.

 

The issue is partially or fully fixed depensing on the point of view ;-)

- Use a recent version of the browser and everything will be fine

- Use a version of Safari between version 15.?.? to version ?.?.? and you will face issues (I am referring here to Safari but did not test with older versions of firefox or Chrome or... ).

- If you believe there should be no issue with the Safari version stated above, then there is a problem.

 

Supported browser version (minimal browser requirements) is a matter that concerns the developpers

tampe125
Akeeba Staff

Can you please enable the user so I can take a look by myself and run some tests?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!