Admin Tools

#39698 Superuser blocked from Joomla backend - how can I get access again?

Posted in ‘Admin Tools for Joomla! 4 & 5’

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Environment Information

Joomla! version

4.3

PHP version

8.2

Admin Tools version

Latest

Latest post by LAMF on Wednesday, 25 October 2023 02:59 CDT

Tuesday, 24 October 2023 14:19 CDT

LAMF

Hi,

I have a production site for a new homepage and haven't been there for a couple of weeks.

Now that I needed to login I can't access backen as superuser any more.

I think I have lost the secret URL or else it is the username and password, but I think I still have these.

Something happened to the file where I stored this data, and now I can't login.

If it is Admin Tools that blocks me, then how can I get access again? I got login to php my admin and also full access to the file manager or ftp.

Any assistance would be highly appreciated.

Micke

Wednesday, 25 October 2023 02:48 CDT

tampe125

Hello,

please take a look at this page of the docs: https://www.akeeba.com/documentation/admin-tools-joomla/web-application-firewall.html#help-locked-out

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 25 October 2023 02:59 CDT

LAMF

Hello Davide!

Thanx a lot for helping me out.

All the best