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#39441 Unhandled exception - mysqli_sql_exception

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
4.3.3
PHP version
8
Admin Tools version
7.3.4

Latest post by nickg on Friday, 08 September 2023 05:29 CDT

Thursday, 07 September 2023 12:07 CDT

nickg

Hello

 I received sometimes from my backend this error mail. and inside of content there is some lines about admitools. What is the problem with that ?

A PHP Exception occurred on your site. Here you can find the stack trace:

Exception Type: mysqli_sql_exception
File: /home/omangdrn/public_html/libraries/vendor/joomla/database/src/Mysqli/MysqliStatement.php
Line: 137
Message: MySQL server has gone away

#0 /home/xx/public_html/libraries/vendor/joomla/database/src/Mysqli/MysqliStatement.php(137): mysqli->prepare()
#1 /home/xx/public_html/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php(1089): Joomla\Database\Mysqli\MysqliStatement->__construct()
#2 /home/xx/public_html/libraries/vendor/joomla/database/src/DatabaseDriver.php(1900): Joomla\Database\Mysqli\MysqliDriver->prepareStatement()
#3 /home/xx/public_html/plugins/system/admintools/src/Feature/Base.php(254): Joomla\Database\DatabaseDriver->setQuery()
#4 /home/xx/public_html/plugins/system/admintools/src/Feature/Base.php(337): Joomla\Plugin\System\AdminTools\Feature\Base->loadTimestamps()
#5 /home/xx/public_html/plugins/system/admintools/src/Feature/DisableObsoleteAdmins.php(117): Joomla\Plugin\System\AdminTools\Feature\Base->getTimestamp()
#6 /home/xx/public_html/plugins/system/admintools/src/Extension/AdminTools.php(777): Joomla\Plugin\System\AdminTools\Feature\DisableObsoleteAdmins->onAfterInitialise()
#7 /home/xx/public_html/plugins/system/admintools/src/Extension/AdminTools.php(253): Joomla\Plugin\System\AdminTools\Extension\AdminTools->runFeature()
#8 /home/xx/public_html/libraries/vendor/joomla/event/src/Dispatcher.php(486): Joomla\Plugin\System\AdminTools\Extension\AdminTools->onAfterInitialise()
#9 /home/xx/public_html/libraries/src/Application/EventAware.php(111): Joomla\Event\Dispatcher->dispatch()
#10 /home/xx/public_html/libraries/src/Application/CMSApplication.php(745): Joomla\CMS\Application\WebApplication->triggerEvent()
#11 /home/xx/public_html/libraries/src/Application/SiteApplication.php(635): Joomla\CMS\Application\CMSApplication->initialiseApp()
#12 /home/xx/public_html/libraries/src/Application/SiteApplication.php(226): Joomla\CMS\Application\SiteApplication->initialiseApp()
#13 /home/xx/public_html/libraries/src/Application/CMSApplication.php(293): Joomla\CMS\Application\SiteApplication->doExecute()
#14 /home/xx/public_html/includes/app.php(61): Joomla\CMS\Application\CMSApplication->execute()
#15 /home/xx/public_html/index.php(32): require_once('/home/omangdrn/...')
#16 {main}

. Thank you!

Thursday, 07 September 2023 14:42 CDT

nicholas

File: /home/omangdrn/public_html/libraries/vendor/joomla/database/src/Mysqli/MysqliStatement.php

As per the information in this line, the error comes from Joomla's database driver, not our software. We are merely conveying the error message to you over email.

Message: MySQL server has gone away

As per the error message, your host closed the database connection on their end. They appear to have an unrealistically small idle database connection timeout limit, probably a second or less. On most sites it's enough, but if you are using any extension which needs to do non-insubstantial work (get data from a remote API, process a lot of records, …) it will not suffice for the page to render. Your host will need to increase that limit. Usually, 10–30 seconds work best. This is something that you need to talk to your host about.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 08 September 2023 05:29 CDT

nickg

thanks for your quick answer

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