Support

Something happened, and I can't save anything in "Admin Tools." I go into the "Quick Setup Wizard," click Save, and the page keeps spinning until I receive a message. I get the same message when I go to "Web Application Firewall" -> "Configure WAF," and after clicking Save, it keeps spinning for a long time too. And after a while, I receive this message:

Request Timeout

This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase 'Connection Timeout'.

What should I do? I uninstalled the component and reinstalled it, but the problem still persists.

I also cannot save anything in Global Configuration. I previously deleted the generated .htaccess file which was created by Admin Tools. After this action, I was able to save settings in Global Configuration. I also uninstalled and reinstalled Admin Tools once again. Additionally, I reset the settings while generating the new .htaccess file. I think that helped.

Yes, I tried sending through the "Send test email" button. However, the system didn't respond. Similarly, I couldn't modify and save settings in "Global Configuration."

At the moment I deleted the .htaccess generated by Admin Tools, I was finally able to perform the test by clicking "Send test email." There was an issue with sending via SMTP, so I switched to PHPmailer, and the test email went through. Only after I removed the .htaccess file created by Admin Tools did the configuration saving start working. The same applied to other settings – I could only save WAF configurations after removing the .htaccess file.

To sum up, the .htaccess file was exclusively generated by your tool and wasn't manually modified. Thus, I suspect that there might have been an error there, blocking the saving functionality. If needed, I can recover the .htaccess file from a backup.

Currently, the problem I reported is not occurring.

I think I understand. I couldn't save the settings because the email was either malfunctioning or not working.

However, why did it start working only after deleting the .htaccess file? Does .htaccess have anything to do with email?

I replaced the .htaccess file with the archive, but I couldn't replicate the issue.

Yes