Support

Admin Tools

#38868 Only Super User can save articles in frontend

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.2.9
PHP version
8.2.0
Admin Tools version
7.3.2

Latest post by tampe125 on Tuesday, 18 April 2023 02:42 CDT

Monday, 17 April 2023 02:22 CDT

deltapapa

Hi,

i have a small prob in a joomla 4.2 site. I migrate from 3.10. In J3.10 my users can edit and save the articles in frontend without any probs.

Now, they can't. I don't chance any acl settings. I check firewall for some setting and can't find anything. Only Super User can save the articles. When i push the save button in any other role, the site do nothing. Only the small loader icon in the browser tabs is turning around, but nothing more. I can make new articles without probs, and these articles i can save in administrator role f.e.

I rename the htaccess to the default htaccess without any chance. I downgrade to php 8.1, but the same.

Is it possible for testing to disable the admin tools firewall? Is it possible that some categories not saveable from other user?

 

Thank you for the help,

wbr,

deltapapa

 

Monday, 17 April 2023 03:10 CDT

deltapapa

I find out some more information: In some categories i can save f.e. as administrator, and in some other categories i can't.

 

Thank you,

deltapapa

Monday, 17 April 2023 05:41 CDT

tampe125

Hello,

Admin Tools will not interfere with Joomla permissions.

Let's make sure that the problem is indeed caused by Admin Tools. In order to do so, try the following:

1. Try setting the Error Reporting level in your Global Configuration to "None". Many errors are caused by harmless PHP Notices and Warnings being output to the browser, breaking anything which requires HTTP header manipulation such as Joomla!'s session management, AJAX calls and download systems.

2. Try to replicate the issue after disabling the "System - Admin Tools" plugin. If you can still replicate the issue, it is not caused by Admin Tools. Disabling that plugin means that Admin Tools code (including the Web Application Firewall) is not running on your site.

3. If you suspect an issue with the .htaccess file, replace its contents with the contents of the stock htaccess.txt file shipped with every version of Joomla!. If you are on GoDaddy please wait for 1-30 minutes for the changes to be effective. Then, retry loading the problem page. If you can still reproduce the error, then it is not caused by .htaccess Maker.

If doing any of the above resulted in the issue still occurring, it's not related with Admin Tools and we can't help you. If doing any of the above did stop the issue from occurring, we'll have to do some troubleshooting.

First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log security exceptions" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Security Exceptions Log. The latest log entry at the top should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that we can further help you.

If, however, you do not see a log entry, or the Date and/or IP address do not match your last access, this problem is not caused by Admin Tools' WAF. In this case, you will have to do some .htaccess troubleshooting. You may need to read the general .htaccess troubleshooting page, as well as the page on finding out necessary .htaccess exceptions.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 17 April 2023 12:48 CDT

deltapapa

Hello and thank you for the message,
I also suspect that it is not Admin Tools. I tried everything you wrote above and the problem still occurs. I disabled the Sytem - Admin Tool plugin, turned on Blocked Requests Log and took the default htaccess, all without success. The Joomla error reporting was all the time on None.
In some categories I can save as admin, in other categories not. As Super User it goes in all categories, although even that sometimes took a long time.
Okay, then I will open a thread in the Joomla forum, maybe someone else has an idea.

Thank you very much,
deltapapa

 

Translated with www.DeepL.com/Translator (free version)

Tuesday, 18 April 2023 02:42 CDT

tampe125

You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!