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Admin Tools

#38506 I'm banned

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.2.7
PHP version
8.1
Admin Tools version
7.2.2

Latest post by nicholas on Friday, 10 February 2023 01:08 CST

sl1200mk2

Hi,

I dont know why... I've been banned to access my website...

I've tried the url with admin_rescue=myEmail, but I didn't received an email... I've checked the spam

I've tried to rename plugins/system/admintools/admintools/main.php in main-disable.php but still I cannot log neither to frontEnd or backEnd

I've configured the backend access with a special phrase (and I always log like that), but at some point it have stop to work and I've been banned

I've check with my phone in 5G and the special phrase does not work either...

 

is that something you're familiar with?

many thanks for your help

 

Nicolas

nicholas
Akeeba Staff
Manager

The main.php file does not exist in Joomla 4. The documentation page you are reading is for Joomla 3 and marked as such at the top of the page. The correct documentation page for Admin Tools 7 for Joomla 4 is https://www.akeeba.com/documentation/admin-tools-joomla/atwafissues.html

Regarding the secret word, I think you have used characters outside the recommended range of only lowercase and uppercase ASCII characters and numbers (a-z, A-Z, 0-9), dashes and underscores in order to ensure the widest compatibility with all possible browser and server combinations. Please read https://www.akeeba.com/documentation/admin-tools-joomla/web-application-firewall.html#waf-configure-basic-protection under “Administrator secret URL parameter”. Remember what it reads:

Any other characters you use (such as: punctuation; special characters; Latin letters with accents or diacritics; Greek, Cyrillic, Chinese, Japanese and other ethnic script characters)will have to be URL-encoded. This makes it difficult and tricky to use, hence our recommendation not to use it.

 

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

sl1200mk2

Hi Nicholas,

thank you for your answer, you rock !!!

thanks to the ftp method I've able to login again (YEAH!!!) to the back-end. sorry for the confusion about J3 and J4, but as plugins/system/admintools/admintools/main.php still exists on my server I thought it was the good way.

 

my 'Administrator secret URL parameter' does not contain anything fancy... only letter, upperLetters and numbers.

I've tried to log out and login again and it failed.

after trying again, I think my error was to set 'Allow administrator access only to IPs in Exclusive Allow IP List' to yes.

when setting this option to no, I'm able to login to the backEnd again thanks to my secretPhrase.

 

anyway, thank you for the fast support. I'm in the middle of a mess and you answered me super quick two times in two days... congats

 

best regards,

nicolas

 

nicholas
Akeeba Staff
Manager

> as plugins/system/admintools/admintools/main.php still exists on my server I thought it was the good way.

It shouldn't. It looks like Joomla failed to do a full update.

Please delete the entire plugins/system/admintools folder, then install the Admin Tools 7 package twice in a row, without uninstalling it before or in between.

> I think my error was to set 'Allow administrator access only to IPs in Exclusive Allow IP List' to yes.

Don't enable this option unless you have a static IP address on your Internet connection and you only ever want to access your site from that IP address. Please do read the documentation, we do explain the concept of each option in there.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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