Support

Admin Tools

#38451 Auto Blocking Me Every Time I Visit My Site and i have to use the rescue url to gain access

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
4.2.6
PHP version
80
Admin Tools version
latest

Latest post by tampe125 on Thursday, 02 February 2023 02:48 CST

ellannjohnson

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

System Task
system
The ticket information has been edited by Ellann johnson (ellannjohnson).

tampe125
Akeeba Staff

Hello,

we have to understand why you're getting blocked. When this happen, please manually disable Admin Tools as described here: 

Then get inside the Blocked Requests Log and look at the reason for the block. Can you please past it here? So we can understand why you're getting blocked.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!