Support

Admin Tools

#38393 404 Shield

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4
PHP version
8.0
Admin Tools version
latest

Latest post by nicholas on Tuesday, 24 January 2023 23:47 CST

Monday, 23 January 2023 18:50 CST

waveswebdesign

This is a clients site .. and he is using a third party reservation company .. I have admin tools turned off now .. because i cant figuer out why .. whenever you click on the reservations link then come back to the site it locks you out .. 

and it shows this 

We have detected suspicious activity from your IP address. Your access to this site is temporarily suspended. If you are the administrator of this site and have blocked your own IP address on accident please visit https://copperlinelodge.com/administrator/[email protected] where [email protected] is the email address of your (Super User) account. This URL will only send you an email if the IP address from which you are accessing it is being blocked by Admin Tools. If you are not blocked no email will be sent; you don't need an email with instructions to unblock your IP if your IP is not blocked.

So have it disabled right now .. I have contacted the client and told him to tell the cloud beds people he has a new site .. not sure if it has to do with pointing back to the old site in some of the code .. 

BUT want to know what to turn off in admin tools to stop these blocks . they are 404 shield .. 

 

this is the link that causes the issue 

https://hotels.cloudbeds.com/reservation/cgIUnz

Tuesday, 24 January 2023 00:48 CST

nicholas

> I have contacted the client and told him to tell the cloud beds people he has a new site .. not sure if it has to do with pointing back to the old site in some of the code ..

> BUT want to know what to turn off in admin tools to stop these blocks . they are 404 shield ..

Yes, the change of the site definitely has something to do with this. Remember that the 404Shield will only block requests to non-existent URLs. Its default configuration is to only block non-existent URLs you'd find in a WordPress site.

I will venture an educated guess. Your client had a WordPress site which was converted to Joomla. The third party booking service had an integration with a WordPress plugin, quite possibly an e-commerce or a property management plugin. This means that every time there's a booking it sends a callback to a predefined URL on the (old, WordPress) site. Most likely this URL references wp-admin/admin-ajax.php — this serves the same purpose as Joomla's com_ajax. However, there's no wp-admin folder in Joomla and it's one of the forbidden URL patterns in 404Shield which would explain why it's being blocked. In this case you have to check the configuration on the third party site and disable the callback to the old site's URL.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 24 January 2023 15:50 CST

waveswebdesign

Yes .. that was the issue .. i think we have it solved .. ty ty .. 

https://copperlinelodge.com/index.php/reservations

 

Tuesday, 24 January 2023 23:47 CST

nicholas

Awesome! I am glad it's fixed now :) Have a great day!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!