hello, how are you Nick, it has been a while, since we installed Admin tools, then we had to remove it for reasons of development, and still, we are facing some issues, even though we did the correct uninstall based on admin tools documentations, is it safe to delete
.htaccess.admintoolsand if it's not how we can fix the Sucuri requirements please read below the last third between us, thanks
Matt T.2 days agoHello Checking on this, currently, we are still receiving a 403 when attempting to access the Server side scanner file, so it's either in the wrong location or there is some server-side level configuration preventing access to that file. curl https://smderangospizza.com/sucuri-f96294e5922c8005cdafce872127afd0.php ============================================================================ HTTP/1.1 403 Forbidden Server: Sucuri/Cloudproxy Date: Thu, 19 Jan 2023 05:09:38 GMT Content-Type: text/html; charset=iso-8859-1 For us to troubleshoot this further, we will need you to provide us your cPanel login credentials, or alternatively, I see you are hosted with InMotion hosting, you can provide us your Inmotion Hosting account login details, either of those should suffice. Those can be provided securely If this does not resolve your issue, please provide: 1) A screenshot of the full error page you are seeing including the URL. You can share a screenshot using a tool such as https://snipboard.io 2) Your public IP address. This can be retrieved using https://www.whatismyip.com/ or similar tool. 3) Step-by-step instructions to reproduce the issue, including access to a suitable test account if required. Test credentials can be provided via our secure credential form in this ticket https://support.sucuri.net/support/ticket/1673873066387 and the "I need to provide new connection details" checkbox. We look forward to hearing back from you. Best regards Matt T.