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Admin Tools

#38126 Call to undefined method JsonDocument::addCustomTag()

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
4.2.5
PHP version
8.0.26
Admin Tools version
7.1.11

Latest post by nicholas on Friday, 02 December 2022 14:35 CST

allright

I am getting the error Call to undefined method Joomla\CMS\Document\JsonDocument::addCustomTag() when I attempt to upload a png file (any image file actually.) Looking at the error files on Siteground, it says there is a 500 error

I have tried unsuccessfully to find the solution on the Joomla forum site. Siteground is of no help either.

I just ran the htaccess maker, but it had no effect either.

I am stuck, so any help you can supply will be greatly appreciated.

thanks

Neil

nicholas
Akeeba Staff
Manager

This issue is unrelated to Admin Tools.

Most likely you have a third party system or content plugin which stupidly assumes that Joomla only ever produces HTML documents. This is a big no-no I have warned other developers about: Common mistakes writing Joomla 4 plugins. I cannot help you troubleshoot Joomla or third party extensions.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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