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#38074 Question on akeeba

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
3.10
PHP version
8.1
Admin Tools version
6.1.5

Latest post by hbproph on Sunday, 27 November 2022 03:14 CST

Wednesday, 23 November 2022 08:23 CST

hbproph

Dear Nicholas,

Sorry to open the ticket in this subject to start with.

I have a big problem and really dont know how to solve.

So my main domain is suspended by the registrar.

This means i cant login to the backend and cant run akeeba backup... :(

I have every file also FTP is still okay so i have access to the latest files of the website.

Also i have a temp domain where i could install the website without any problem.

Long story to make it short.

Is there some way please to generate those .j01-02-..etc files from the files without the website?

So basically i need to make the archive first so then i could install the site on the new domain

 

Thank you very much in advance for any tip or advise!

Wednesday, 23 November 2022 09:09 CST

tampe125

Hello,

a couple of questions to better understand. When you set "registrar", you mean the DNS registering company or the hosting company?

In the former case attach the new domain name to the old site and you can access it once DNS resolves, in the latter case you have to talk to your host. Sadly the only way to create the archive is either from the backend, the frontend or using a CLI script.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 23 November 2022 11:28 CST

hbproph

Thank you very much for our response, no its not the webhosting company that is working fine, the registrar of my domain name suspended my domain.

 

This transaction: attach the new domain name to the old site

 

Is this i need to do in Cloudflare or in PLESK?

Thursday, 24 November 2022 08:07 CST

tampe125

in this case it should be easier. On any DNS provider, attach the DNS record to the IP address of the server and let the DNS reload. In this way you should be able to connect to the domain

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 27 November 2022 03:14 CST

hbproph

Thank you for the response i was able to move to an other domain and seems i will get back the old also, thanks for your help!

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