Support

Admin Tools

#37708 admin tools keeps me redirecting to the homepage

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.22
PHP version
8.1.6
Admin Tools version
7.1.10

Latest post by tampe125 on Thursday, 08 September 2022 03:14 CDT

mol4

Hello,

I've installed Admin Tools on my clients website. When I try to login I'm redirected to the homepage. I've searched for a solution and tried a few but it doesn't help.

After a few login attemps I get the rescue URL. But after that the same thing happens again.

There is no secret administrator URL.

How can I get this right?

Thanks!

tampe125
Akeeba Staff

Hello,

please manually disable Admin Tools following these steps: https://www.akeeba.com/documentation/admin-tools-joomla/web-application-firewall.html#help-locked-out

Then get inside the Blocked Requests Log and search for your IP. What's the reason for the block?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

mol4

Hello Davide,

It says: Admin Exclusive Allow IP List 

Can't remember that I use this, haha.
When I look into this list there is a (for me) unknown IP-address with this Reason:

80.60.70.151 Your IP as detected by the Quick Setup Wizard

When I put in the right IP-address everything works fine again.

Thanks for your help!

tampe125
Akeeba Staff

You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!