Support

Admin Tools

#37655 file download error 403 when dowloading a pdf file

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.1.5
PHP version
8.x
Admin Tools version
7.1.10

Latest post by on Friday, 02 September 2022 05:09 CDT

[email protected]

Hi there

when I try to download a file from my sites download directory /downloads, I receive an 403 error. The same file works fine, when I move it to the images directory. I've checked permissions and they seem all correct: 755 for directories and 644 for the files.

Can this be related to admin tools seetings?

 

Thank you and kind regards

Erwin

[email protected]

SOLVED

To all

I added /downloads to the configuration under "server protection" in the exceptions area and created a new .htaccess file. It works now.

Kind regards

Erwin

System Task
system
The ticket information has been edited by Lebenslinien e.V. ([email protected]).

System Task
system
The ticket information has been edited by Lebenslinien e.V. ([email protected]).

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!