Support

Admin Tools

#37159 website blocks everyone

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
3.9
PHP version
7.4
Admin Tools version
latest

Latest post by irbis on Friday, 20 May 2022 02:01 CDT

Friday, 20 May 2022 01:36 CDT

irbis

Hi

 

I have this website www.ach.ro and different people who are all legit reported that the firewall blocked them.

 

Your activity was suspicious and your IP was blocked.

 

Please, I need help on this.

 

Thanks!

Friday, 20 May 2022 01:57 CDT

System Task
system
The ticket information has been edited by Catrinel Pauna (irbis).

Friday, 20 May 2022 02:01 CDT

irbis

Problem solved. Everybody was having the same message with the same shown IP.

It was something that happened before. And the hosting company restarted something :)

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!