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#37122 virtualt Tour is not shown - Admin tools the reason?

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
4.1.12
PHP version
7.4.
Admin Tools version
7.1.6

Latest post by FlorianWachter on Monday, 16 May 2022 05:53 CDT

Wednesday, 11 May 2022 06:57 CDT

FlorianWachter

Hi everyone - 

i developped  a website and set that online. After that i installed admin tools. 

On the website in Gallery, i have several Virtual Tours embedded via a Modal , that link to 3D Vista Tours on the same domain. Its just in a subfolder /images/360s and so on

 

in development stage it was all running as i wanted it to. 

NOW it does not load. When i type URL directly only the "loading" screen appears- - but NOT the tour. As the tour itself is  a comnination out of js and json files (and jpgs) - my idea was: Does Admin tools Block the scripts ? May be?
Can i Set the folder and subfolder where those fiels would be allowed? 

 

When i link to another website - it works fine... so it needs to be some permission thing...

Wednesday, 11 May 2022 08:00 CDT

tampe125

Hello,
Let's make sure that the problem is indeed caused by Admin Tools. In order to do so, try the following:

1. Try setting the Error Reporting level in your Global Configuration to "None". Many errors are caused by harmless PHP Notices and Warnings being output to the browser, breaking anything which requires HTTP header manipulation such as Joomla!'s session management, AJAX calls and download systems.

2. Try to replicate the issue after disabling the "System - Admin Tools" plugin. If you can still replicate the issue, it is not caused by Admin Tools. Disabling that plugin means that Admin Tools code (including the Web Application Firewall) is not running on your site.

3. If you suspect an issue with the .htaccess file, replace its contents with the contents of the stock htaccess.txt file shipped with every version of Joomla!. If you are on GoDaddy please wait for 1-30 minutes for the changes to be effective. Then, retry loading the problem page. If you can still reproduce the error, then it is not caused by .htaccess Maker.

If doing any of the above resulted in the issue still occurring, it's not related with Admin Tools and we can't help you. If doing any of the above did stop the issue from occurring, we'll have to do some troubleshooting.

First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log security exceptions" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Security Exceptions Log. The latest log entry at the top should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that we can further help you.

If, however, you do not see a log entry, or the Date and/or IP address do not match your last access, this problem is not caused by Admin Tools' WAF. In this case, you will have to do some .htaccess troubleshooting. You may need to read the general .htaccess troubleshooting page, as well as the page on finding out necessary .htaccess exceptions.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 11 May 2022 08:27 CDT

FlorianWachter

Hi Davide - thanks for your fast reply. 

Step 1 - tried - no result
Step 2 - when i go to system - Plugins and want to deactivate the plugin i get a "Failure - 403 detected" ?!
.htaccess .... i can give it a try - BUT - i can see the 1st. loading "Screen" - so normally i would say its not a .htaccess thing. For sure - in the end its worth a try

WAF Configuration - I neither can find the "Log security exceptions" Buttn - nor the Security Exceptions log. Can you tell me exactly where i find it?

Wednesday, 11 May 2022 09:04 CDT

tampe125

Looking at the path you posted, I think access to that files is simply blocked by the .htaccess. Please take a look at this page of the docs on how to create file/folder exceptions: https://www.akeeba.com/documentation/admin-tools-joomla/server-protection.html#determine-required-exceptions

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 16 May 2022 05:53 CDT

FlorianWachter

Hi Davide, 

 

that seems to be a good idea. I will test this and let you know if it will not work. But i think it will work :)
Thanks man. 

 

(is there a reason why it did work perfectly on J3  and only happens at J4? )

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