Support

Admin Tools

#37092 The operation couldn’t be completed. File exists

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.1.2
PHP version
8.1.5
Admin Tools version
7.1.5 Pro

Latest post by RRM on Monday, 09 May 2022 06:58 CDT

Sunday, 08 May 2022 10:28 CDT

RRM

Hi, for the past few months I've been unable to download all files from my server (httpdocs) I have been getting the FTP message: 

The operation couldn’t be completed. File exists

I have eventually tracked down the issue when I visit administrator/components/com_admintools/tmpl/

Most of the Folders within this are duplicated within uppercase and lowercase version see attached image.

 

Because of this I am unable to download a copy as the FTP is correct in seeing this as a duplicated file.

I am not sure when or how this has happened or how to resolve the problem.

Can I safely delete any? The contents doesn't look identical (see image of open folders)

Would I be better to completely uninstall admin tools and reinstall it?

 

Any suggestions or advice welcome

Monday, 09 May 2022 03:01 CDT

tampe125

Hello,

the correct folder is the one with the lowercase name, you can safely delete the others with the mixed case. They are leftovers from the previous version, Admin Tools should have deleted them automatically, but you can download them manually, that's not a big deal.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 09 May 2022 04:10 CDT

RRM

Thanks for your reply. Good to hear it's a simple fix. I presume if there is only one file and it has no other lowercase version I am ok to delete it.

Like, but not limited to: ChangeDBCollation, ConfigureWAF, BlacklistedAddress

Monday, 09 May 2022 04:39 CDT

tampe125

Yes, all folders in the "tmpl" one have a mixed case. If you want you can export your Admin Tools configuration, uninstall it, install it again and then import it again.

 

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 09 May 2022 06:58 CDT

RRM

Reinstalled and imported the setting. Thanks for your advice. 

Working fine now.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!