Support

Admin Tools

#35421 Everyone's a spammer?

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Admin Tools version
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Latest post by timzuidgeest on Saturday, 26 June 2021 04:07 CDT

timzuidgeest

Admin Tools seems to have gone rogue? 😅. 

Everyone that came to our website (even on their first attempt with an unknown IP-address) was 'You are a spammer or otherwise bad person'. After disabling the Admin Tools plugin, the website worked again. 

Is this something you recognize, or do you need login credentials?

 

All the best,

Tim

tampe125
Akeeba Staff

Hello,

yes, this usually happens when there's a proxy in front of your site. Unless instructed to, Admin Tools will only see the proxy IP address, so as soon as one of your visitors gets banned, everyone gets banned.

Please get inside the Configure WAF page and set the option Enable IP workarounds to Yes. In this way Admin Tools will try to look at real IP address and ban only that.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

timzuidgeest

Ah! That was exactly what was happening, there was a Proxy IP 😅.

Thank you!

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