Support

Our software does not have an updater of its own. In fact, we are not allowed to. The Joomla Extensions Directory rules demand that we use Joomla's built-in extensions updater. Unfortunately, Joomla can "lose" the Download ID even though you've entered it correctly in the component options. You can read https://www.akeeba.com/documentation/admin-tools/update.html#update-troubleshooting for more background information.

But let's get to the solutions.

First, try publishing the Installer – Admin Tools plugin. In most cases this is enough to work around the issue.

If this doesn't work you will need to use the process outlined in https://www.akeeba.com/documentation/admin-tools/update.html#dlid-change-after-update to re-enter your Download ID and convince Joomla to use it. Please note that all steps must be carried out, in the exact order described even if you think that a step is unnecessary. There are three different Joomla bugs which can get in your way. I have personally spent nearly a week debugging the Joomla extensions updater, uncovering the bugs which plague it and coming up with a workaround that has the minimum number of steps possible to work around those bugs.