Admin Tools

#35304 Auto update is not working

Posted in ‘Admin Tools for Joomla! 4 & 5’

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Environment Information

Joomla! version

n/a

PHP version

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Admin Tools version

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Latest post by on Saturday, 26 June 2021 20:17 CDT

Thursday, 27 May 2021 00:12 CDT

edthenet

You know that i love your Joomla! extentions and i have been a fatefull customer for many years now. Ik install AdminTools and Akeeba Backup on every Joomla! website that i create. Lately however there seem te be a problem with updating these extensions. I have to go to your website and download the installation package to update to the latest version. This is happening with both extensions.

I also use SiteGuru to automate some tasks. I manage more then 50 websites and now the automation also is not working so i have to go to all these websites, login open the install screeen, upload the latest package. This takes me hours of work which is normally done automatically.

So could you please fix these issues or tell me what i might do wrong.

btw the error that i get:

Warning : Error connecting to the server:
Error : Failed to download package. Download it and install manually .

Regards,

Edwin Witlox
Scorpion Computers & Software

Thursday, 27 May 2021 01:51 CDT

nicholas

This is not a problem with our server or software, it's a problem with Joomla, as explained in our documentation. You're welcome to read the (LONG) section on automatic updates to understand the problem.

The root cause of the problem is most likely fixed in Joomla 3.9.26 — at least the root cause we had positively identified in the past — but any sites whose #__update_sites table had reset its extra_query field before upgrading to Joomla 3.9.26 would still be affected. As of Akeeba Backup 8.0.4 and Admin Tools 6.0.5 you could also revisit the Control Panel page of both of these components to address this issue in your site's database in most cases.

Another quick workaround is to publish the Installer - Akeeba Backup and Installer - Admin Tools on the affected sites.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 26 June 2021 20:17 CDT

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system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2021-06-26 20:17 CDT

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