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#35181 PSP reports 403 error, how to make exeption

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Joomla! version
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PHP version
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Admin Tools version
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Latest post by baroen on Thursday, 06 May 2021 01:34 CDT

Tuesday, 04 May 2021 06:44 CDT

baroen

My Payment Service Provider is having trouble exchanging the payment status with my site.
They get a 403 error accessing /index.php?option=com_virtuemart&view=pluginresponse&format=raw&task=pluginnotification&tmpl=component&lang=nl-NL

I am not sure that Admin Tools is blocking this, but just to be sure: what is the best way to make sure Admin Tools allows this traffic?
Add something to .htaccess (I have a list of IP addresses they connect from)
Or mabe better through a WAF Exception (how do I enter the URL as Exception correctly?)

Tuesday, 04 May 2021 08:17 CDT

tampe125

Hello,

can you please take a look at the Blocked Requests Log and check what's the reason for the block? In this way we can understand which exception we have to create.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 04 May 2021 08:36 CDT

baroen

The URL, nor the IP addresses are listed in the Blocked Request Log.

On the same hosting server, I run 2 other webshops, with the same PSP, those site do not have this problem. Therefor I rule out the servers firewall.

I also checked the apache logs for this URL, but that does not occur.

Wednesday, 05 May 2021 02:44 CDT

tampe125

If the URL is inside the Blocked Request Log, there should be a reason.

However, we can simply play safe and add a WAF Exception for that URL: https://www.akeeba.com/documentation/admin-tools/wafexceptions.html

I'd suggest to add the following values:

component: com_virtuemart
view: pluginresponse

Maybe it's a bit too broad, but in this way you'll be sure your payments will get through. If you want we can spend more time on debugging what's the real cause triggering the protection, but that should be ok.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 06 May 2021 01:34 CDT

baroen

The problem was in modsecurity. There was a rule that blocked this traffic.

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