Support

I am using a secret word in the url, and I have whitelisted my IP address.

Quite often I am only able to get access from my IP address, and if I try from another IP address, I will be locked out from backend and frontend.

What you describe is perfectly normal if you are using the IP whitelist. As noted in the interface and the documentation, when you use this feature you can ONLY access your site's backend from an IP address in the whitelist. Trying to access it from any other IP address counts as a blocked request. Toop many blocked requests and the IP is temporarily blocked from accessing the site completely.

The solution is to NOT use the IP whitelist. Remember that the IP whitelist only makes sense if you are only ever going to be accessing your site's backend from a set of known static IPs, nowhere else whatsoever.

All right, it was not very clear the way it was phrased before.

In this case I need to know what is the Target URL and Reason listed for your IP address in the Blocked Requests Log after you are blocked from accessing your site.

If you do not see your IP but a bunch of identical or similar IPs please let me know what these IPs are. It is possible that your site is behind a CDN or reverse proxy but your web server is not configure to pass the forwarded IP address to PHP. In this case Admin Tools would be seeing the wrong IP address. There is a simple workaround for that but it's only safe to enable if and only if your server is actually affected by a configuration like this.