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Admin Tools

#34571 locked out

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Admin Tools version
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Latest post by on Saturday, 20 March 2021 20:17 CDT

sshowalter

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

I have been using admin tools for years with no issues

this last update I do not see geographical blocking and am getting inundated with spam emails now

Is there something I am missing?

also we keep getting blocked-as an IP address, I tried adding to the whitelist, please advise we are stuck

Do you have a list of recommended settings?

nicholas
Akeeba Staff
Manager

We removed the geographic IP blocking features in December 2019 because of licensing issues, see https://www.akeeba.com/news/1727-removal-of-geographic-ip-features-from-akeeba-software.html

It is possible that you were using the IP blocking to cut off the countries that hosted the source of most of the requests that are being blocked. You don't have to suffer the barrage of emails, though. We have long implemented a throttling feature. Go to the Configure WAF page and set the “Enable blocked requests email throttling” option to Yes. You can now edit each email template to set its maximum frequency, the default being 5 emails in one hour.

Alternatively — and recommended — is to disable the emails on blocked requests. In Configure WAF, Logging & Reporting remove your email from the “Email this address on blocked request” option. Admin Tools is blocking attackers automatically, per the settings in the Auto-ban tab. It doesn't baby-sitting, therefore you don't need to go receive all those emails. In all honesty, the emails feature serves no purpose other than to appease some people who think they need it but can't tell me why. I still need to help them protect their site and I need to make a living so this feature stays in...

Regarding being blocked, please tell me what is the Reason and Target URL listed for your IP address in the Blocked Requests Log page. Without it I can't give you any sensible advice.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
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Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!