Admin Tools

#34535 Keep getting locked out but still logged in

Posted in ‘Admin Tools for Joomla! 4 & 5’

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Environment Information

Joomla! version

n/a

PHP version

n/a

Admin Tools version

n/a

Latest post by on Wednesday, 17 March 2021 20:17 CDT

Friday, 12 February 2021 20:21 CST

Deeplogica

Hi.

I keep getting locked out of the site after one attempt to login from the front end - Can be suer user or any other user.

when I unblock the IP, and refresh the site, I am actually logged in.

I have disabled pretty much everything on the backend firewall and it still happens

I have no idea whats wrong.

thanks

Monday, 15 February 2021 02:54 CST

tampe125

Hello,

most likely there is a proxy in front of your website, so Admin Tools sees the IP of the proxy (which is always the same) and when something is blocked, everyone is blocked.

Please get inside the Configure WAF page and set the option Enable IP Workarounds to Yes. That should fix your issue.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 17 March 2021 20:17 CDT

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2021-03-17 20:17 CDT

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